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@george_t UNDOK is the most recommended app for your device. If you are using an Android phone, please clear the apps data under the application settings. If you are using an iPhone, please ensure that you enable location services before connecting the app to the internet radio. If the above fails, try uninstalling then reinstalling the app. Test the app on another phone/device to rule out any hardware issues.
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@kInGxIcE There are number of reasons as to why the laptop would randomly shut down however the most common cause is that the product is overheating. I would suggest performing a factory reset and contact your local Medion support team if the issue persists.
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@PhilipKal There are currently no guides on having a replacement keyboard fitted as Medion recommends having a qualified PC technician install this for you.
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@Incarnatum Yes, upgrading RAM is worth doing as you will notice improved performance when gaming. The max RAM capacity on your product is 64GB split between 2 slots. The other upgradable component is the SSD. This will not necessarily improve performance however this will provide greater storage capacity.
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@captainmorris I would suggest reinstalling the control centre software via the official Medion site as this will include keyboard LED and fan control. https://www.medion.com/gb/service/product-detail/30029418 Attention: For any errors, caused by the execution of this update, we don´ t accept any responsibility for damage or loss of data. The customer agrees with that fact by executing the update.
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@JJP73 There are a number of reasons why a battery will only charge while the laptop is turned off. Most common causes are loose cabling or a faulty battery. The flashing orange light indicates that there is a power issue. Try completely draining the battery before charging again. You can also try a power reset by unplugging the power cord and removing the battery.
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@Zelupi Sorry to see that you are experiencing this issue. If the product turns on but no vacuum suction, please check the roller brush under the product for any stuck debris. If the vacuum motor is not turning on you may wish to consider contacting your local Medion support team for further assistance. https://www.medion.com/gb/service/
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Hello @Griff Apologies for the delayed reply. Try uninstalling then re-installing the drivers. Go to “Control Panel” then view by small icons. Click on “Device Manager”. Find Cameras, right-click it and choose Uninstall device. Restart Windows system and the driver will automatically be installed. Also check that all drivers are up to date through Windows update.
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Hello @ MrsMAB Apologies for the delayed reply. If the problem has not been resolved, I would recommend getting an authorised technician to replace the keyboard or contact your local Medion customer team to book in a repair. https://www.medion.com/ Medion aims to have the product repaired and returned to you within 10 business days. It is always advised to back up your data in case a full system reset is required. The machine itself will not be replaced for a keyboard repair.
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Hi there, Glad to see that you have figured a few things out. If you need any further help, please reply with the MSN or MD number of the product.
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