cancel
Showing results for 
Search instead for 
Did you mean: 

BIOS update folder in medion website not complete

15 REPLIES 15
paulmaindivide
Apprentice
Message 1 of 16
4,580 Views
Message 1 of 16
4,580 Views

BIOS update folder in medion website not complete

Hello

Following a problem of Blue screen I want to update my BIOS to make sure it's not related to this.

When I go this page https://www.medion.com/gb/service/product-detail/30035597 and click on the info button it describes the process as such :

 Screenshot 2023-10-24 094441.png

 

However in the folder they give there isn't file called FF in the folder BIOS... And when I try to launch the FF.inf that is in the folder EC I have this error message 

 

Screenshot 2023-10-24 0952358.png

 

I really don't what to do

15 REPLIES 15
daddle
Superuser
Message 2 of 16
2,720 Views
Message 2 of 16
2,720 Views

@paulmaindivide 

 

This Helpthext is faulty. First you have to decompress the zip file into a new folder.

Windows does it automatically if you do a right click and mark Decompress into a folder   

--> 00_Bios_Crawler_E40_Deputy_P40 

 

The first go into the folder Bios, and start the  FlashWinX64.bat. 

Then reboot , wait a few minutes and then go into the EC folder; do a right click  on the FF.inf and mark and confirm the "Install" command.

 

@Major_ToM should check my advise first. Please Major, be so kind.

 

daddle

 

 

Major_ToM
Professor
Message 3 of 16
2,718 Views
Message 3 of 16
2,718 Views

Hi @paulmaindivide ,

 

as already mentioned I have to adjust the installation guide and after extracting the downloaded 00_Bios_Crawler_E40_Deputy_P40.zip file you indeed have to move into the folder named "Bios",

Afterwards right-click the file FlashWinX64.bat and choose "run as administrator"

Major_ToM_0-1698153360862.png

This should start the installation process.

 

Cheers

 

Major ToM

P.S. The file willbe not available on our webpage until all download descriptions have been modyfied


MEDION. LÄUFT BEI MIR.
• Web: www.medion.de • Community: community.medion.com • Facebook: MEDIONDeutschland • Instagram: @medion.de


Bitte belohne hilfreiche Antworten mit Kudos und markiere die beste Antwort/Lösung mit Als Lösung akzeptieren.
paulmaindivide
Apprentice
Message 4 of 16
2,645 Views
Message 4 of 16
2,645 Views

Hello both of you thanks for your answers.

 

Okay thanks !! I'll try it.

I'll begin with FlashWinX64.bat as you said.

 

But before I do it, what about the error message I get when I tried to install the FF.inf ? This one :

paulmaindivide_0-1698609244710.png

 

Will I get it after I install FlashWinX64.bat ? Thanks for your help

 

paulmaindivide
Apprentice
Message 5 of 16
2,556 Views
Message 5 of 16
2,556 Views

Hello @Major_ToM and @daddle 

 

I have executed the FlashWinX64.bat file as you said. 

 

And then I tried to install the file FF.inf in the EC folder but I can't because I have this error message : 

paulmaindivide_0-1699200915130.png

 

Can you help me on this please ?

Thanks

 

paulmaindivide
Apprentice
Message 6 of 16
2,543 Views
Message 6 of 16
2,543 Views

And do you know if the drivers that I have downloaded in your website  are compatible with Windows 11 ? Because since I purchased the laptop 2 months ago I have been experiencing constant Blue screen with the reason "DRIVERIRQL NOT LESS OR EQUAL (kbdclass.sys)". I have tested everything found online but nothing works.

 

Can I join you a mini dump analysis of the error to see if you can find something ? I'm completely hopeless and now it's too late to return the laptop...

Here is the minidump :

 

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: ffffa58ff3e70e74, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff805a5dd32d2, address which referenced memory

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1687

    Key  : Analysis.Elapsed.mSec
    Value: 5691

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 218

    Key  : Analysis.Init.Elapsed.mSec
    Value: 7863

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 101

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0xd1

    Key  : Dump.Attributes.AsUlong
    Value: 1808

    Key  : Dump.Attributes.DiagDataWrittenToHeader
    Value: 1

    Key  : Dump.Attributes.ErrorCode
    Value: 0

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Dump.Attributes.LastLine
    Value: Dump completed successfully.

    Key  : Dump.Attributes.ProgressPercentage
    Value: 0

    Key  : Failure.Bucket
    Value: AV_kbdclass!memcpy

    Key  : Failure.Hash
    Value: {dfec7698-3775-c204-13ee-4d0f5bb2791c}

    Key  : Hypervisor.Enlightenments.ValueHex
    Value: 1417df84

    Key  : Hypervisor.Flags.AnyHypervisorPresent
    Value: 1

    Key  : Hypervisor.Flags.ApicEnlightened
    Value: 0

    Key  : Hypervisor.Flags.ApicVirtualizationAvailable
    Value: 1

    Key  : Hypervisor.Flags.AsyncMemoryHint
    Value: 0

    Key  : Hypervisor.Flags.CoreSchedulerRequested
    Value: 0

    Key  : Hypervisor.Flags.CpuManager
    Value: 1

    Key  : Hypervisor.Flags.DeprecateAutoEoi
    Value: 1

    Key  : Hypervisor.Flags.DynamicCpuDisabled
    Value: 1

    Key  : Hypervisor.Flags.Epf
    Value: 0

    Key  : Hypervisor.Flags.ExtendedProcessorMasks
    Value: 1

    Key  : Hypervisor.Flags.HardwareMbecAvailable
    Value: 1

    Key  : Hypervisor.Flags.MaxBankNumber
    Value: 0

    Key  : Hypervisor.Flags.MemoryZeroingControl
    Value: 0

    Key  : Hypervisor.Flags.NoExtendedRangeFlush
    Value: 0

    Key  : Hypervisor.Flags.NoNonArchCoreSharing
    Value: 1

    Key  : Hypervisor.Flags.Phase0InitDone
    Value: 1

    Key  : Hypervisor.Flags.PowerSchedulerQos
    Value: 0

    Key  : Hypervisor.Flags.RootScheduler
    Value: 0

    Key  : Hypervisor.Flags.SynicAvailable
    Value: 1

    Key  : Hypervisor.Flags.UseQpcBias
    Value: 0

    Key  : Hypervisor.Flags.Value
    Value: 21631230

    Key  : Hypervisor.Flags.ValueHex
    Value: 14a10fe

    Key  : Hypervisor.Flags.VpAssistPage
    Value: 1

    Key  : Hypervisor.Flags.VsmAvailable
    Value: 1

    Key  : Hypervisor.RootFlags.AccessStats
    Value: 1

    Key  : Hypervisor.RootFlags.CrashdumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.CreateVirtualProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.DisableHyperthreading
    Value: 0

    Key  : Hypervisor.RootFlags.HostTimelineSync
    Value: 1

    Key  : Hypervisor.RootFlags.HypervisorDebuggingEnabled
    Value: 0

    Key  : Hypervisor.RootFlags.IsHyperV
    Value: 1

    Key  : Hypervisor.RootFlags.LivedumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.MapDeviceInterrupt
    Value: 1

    Key  : Hypervisor.RootFlags.MceEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.Nested
    Value: 0

    Key  : Hypervisor.RootFlags.StartLogicalProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.Value
    Value: 1015

    Key  : Hypervisor.RootFlags.ValueHex
    Value: 3f7


BUGCHECK_CODE:  d1

BUGCHECK_P1: ffffa58ff3e70e74

BUGCHECK_P2: 2

BUGCHECK_P3: 0

BUGCHECK_P4: fffff805a5dd32d2

FILE_IN_CAB:  110523-20015-01.dmp

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b


DUMP_FILE_ATTRIBUTES: 0x1808
  Kernel Generated Triage Dump

READ_ADDRESS: fffff8057b11d468: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
unable to get nt!MmSpecialPagesInUse
 ffffa58ff3e70e74 

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

TRAP_FRAME:  fffff8057d706030 -- (.trap 0xfffff8057d706030)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=ffffa58f179ef800 rbx=0000000000000000 rcx=ffffa58f179ef800
rdx=00000000dc481674 rsi=0000000000000000 rdi=0000000000000000
rip=fffff805a5dd32d2 rsp=fffff8057d7061c8 rbp=fffff8057d706240
 r8=00000000000000c0  r9=0000000000000038 r10=ffffa58f062bc000
r11=ffffa58ff3e70f34 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
kbdclass!memcpy+0x92:
fffff805`a5dd32d2 0f100411        movups  xmm0,xmmword ptr [rcx+rdx] ds:ffffa58f`f3e70e74=????????????????????????????????
Resetting default scope

STACK_TEXT:  
fffff805`7d705ee8 fffff805`7a827da9     : 00000000`0000000a ffffa58f`f3e70e74 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff805`7d705ef0 fffff805`7a823434     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff805`7d706030 fffff805`a5dd32d2     : fffff805`a5dd5b5d 00000000`0e4ae0dc fffff805`7d706240 ffffa58f`0cfa65a0 : nt!KiPageFault+0x474
fffff805`7d7061c8 fffff805`a5dd5b5d     : 00000000`0e4ae0dc fffff805`7d706240 ffffa58f`0cfa65a0 fffff805`a5da2d5c : kbdclass!memcpy+0x92
fffff805`7d7061d0 fffff805`b6cd1511     : ffffa58e`ffcc8ac0 fffff805`7d706398 ffffa58f`062c7310 fffff805`7d706398 : kbdclass!KeyboardClassServiceCallback+0x16d
fffff805`7d706270 ffffa58e`ffcc8ac0     : fffff805`7d706398 ffffa58f`062c7310 fffff805`7d706398 00000000`00000008 : HKKbdFltr+0x1511
fffff805`7d706278 fffff805`7d706398     : ffffa58f`062c7310 fffff805`7d706398 00000000`00000008 fffff805`7d7062f0 : 0xffffa58e`ffcc8ac0
fffff805`7d706280 ffffa58f`062c7310     : fffff805`7d706398 00000000`00000008 fffff805`7d7062f0 ffffa58e`ffcc8970 : 0xfffff805`7d706398
fffff805`7d706288 fffff805`7d706398     : 00000000`00000008 fffff805`7d7062f0 ffffa58e`ffcc8970 fffff805`b6cd13f0 : 0xffffa58f`062c7310
fffff805`7d706290 00000000`00000008     : fffff805`7d7062f0 ffffa58e`ffcc8970 fffff805`b6cd13f0 fffff805`7651b180 : 0xfffff805`7d706398
fffff805`7d706298 fffff805`7d7062f0     : ffffa58e`ffcc8970 fffff805`b6cd13f0 fffff805`7651b180 fffff805`a5dab848 : 0x8
fffff805`7d7062a0 ffffa58e`ffcc8970     : fffff805`b6cd13f0 fffff805`7651b180 fffff805`a5dab848 ffffa58e`ffcc8ac0 : 0xfffff805`7d7062f0
fffff805`7d7062a8 fffff805`b6cd13f0     : fffff805`7651b180 fffff805`a5dab848 ffffa58e`ffcc8ac0 fffff805`7d706329 : 0xffffa58e`ffcc8970
fffff805`7d7062b0 fffff805`7651b180     : fffff805`a5dab848 ffffa58e`ffcc8ac0 fffff805`7d706329 ffffa58e`fcdecde0 : HKKbdFltr+0x13f0
fffff805`7d7062b8 fffff805`a5dab848     : ffffa58e`ffcc8ac0 fffff805`7d706329 ffffa58e`fcdecde0 fffff805`a5db0258 : 0xfffff805`7651b180
fffff805`7d7062c0 fffff805`7a62a72c     : 00000000`00000000 ffff9001`00000010 00000000`00000000 ffff9001`9d3c15b0 : i8042prt!I8042KeyboardIsrDpc+0x1a8
fffff805`7d706390 fffff805`7a629731     : 00000000`00000000 fffff805`7d7069d0 00000000`00000000 00000000`0000044d : nt!KiExecuteAllDpcs+0x42c
fffff805`7d7068d0 fffff805`7a81753e     : 00000000`00000000 fffff805`7651b180 fffff805`7b14d6c0 ffffa58e`ffa6e040 : nt!KiRetireDpcList+0x1b1
fffff805`7d706b80 00000000`00000000     : fffff805`7d707000 fffff805`7d700000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x9e


SYMBOL_NAME:  kbdclass!memcpy+92

MODULE_NAME: kbdclass

IMAGE_NAME:  kbdclass.sys

IMAGE_VERSION:  10.0.22621.1774

STACK_COMMAND:  .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET:  92

FAILURE_BUCKET_ID:  AV_kbdclass!memcpy

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {dfec7698-3775-c204-13ee-4d0f5bb2791c}

Followup:     MachineOwner
Fishtown
Superuser
Message 7 of 16
2,533 Views
Message 7 of 16
2,533 Views

Hi @Major_ToM 

Something is wrong on the linked page : https://www.medion.com/gb/service/product-detail/30035597

A completely different driver package can now be found:

Fishtown_0-1699217805993.png

please correct, and @paulmaindivide already seems to have the current bios: 1.07.09RME1_00028/ EC 1.07.04ME1

see picture:

https://community.medion.com/t5/Operating-Systems/I-want-to-install-Windows-from-a-USB-but-I-can-t-f...

Tschüss Fishtown

Edit: this should be the correct one: https://www1.medion.de/downloads/index.pl?op=detail&id=23122&type=treiber&lang=uk

Edit1: Hello @paulmaindivide , please check the name of the driver package you downloaded

--------------------------------------------------------------------------------------------------------------------------------------------------------
Alles was man lange genug, konsequent mit System durchführt, führt zwangsläufig zum Erfolg.
paulmaindivide
Apprentice
Message 8 of 16
2,527 Views
Message 8 of 16
2,527 Views

Hello

I used to have 1.07.09RME1_00028 but now I have 1.07.09RME2 which I installed on your advice 

Major_ToM
Professor
Message 9 of 16
2,517 Views
Message 9 of 16
2,517 Views

Hi all,

 

@Fishtown has been right, the linked drivers weren´t 100% compatible, so I assigned the right driver package

@paulmaindivide Generally users should always rely on the drivers which are provided via Microsoft Windows Update, because the system detects the component by itßs vendor ID and installs the most recent drivers.

 

Are there any open tasks left, yet?

 

Cheers

 

Major ToM


MEDION. LÄUFT BEI MIR.
• Web: www.medion.de • Community: community.medion.com • Facebook: MEDIONDeutschland • Instagram: @medion.de


Bitte belohne hilfreiche Antworten mit Kudos und markiere die beste Antwort/Lösung mit Als Lösung akzeptieren.
Nomi613
Trainee
Message 10 of 16
2,178 Views
Message 10 of 16
2,178 Views

Hello,

I followed the procedure for updating the bios too and I have exactly the same problem, I was able to run the executable in the Bios folder, which updated my Bios (visible by pressing F2 when starting the computer), however in the EC folder, when I install the INF, I have the same problem, I get an error message with "a certificate chain processed but terminated in a root certificate which is not trusted provider", if anyone can help me?

Thank you

15 REPLIES 15