Erazer X40 Issues

[DistraughtBanan]

Hello,

I would like to know if Medion is doing anything to try to fix the issues plaguing the erazer beast x40 with rtx 4090. I've tested 3 units so far and all of them will randomly crash and restart when playing more demanding games (doesn't seem to be a temperature issue or leave an event log). It could last for anywhere between a few minutes and an hour before going to BSOD. I've tried every fix I could find online, nothing seems to help.

I've heard that some manufacturers such as XMG have put out BIOS updates which have fixed these issues, but I cannot find anything from Medion. I would like to know whether to wait for a fix, or get a refund if one isn't coming.

Cheers,

[EastClintwood]

Hello @DistraughtBanan and welcome to the community.

I am sorry that you are having problems with your X40 laptop.

Please send me your serial number via private message.
It would also be good to know which bios version is currently installed.

Greetings,
EastClintwood

[DistraughtBanan · Accepted solution]

Hello there,

Thank you for the response and apologies for the delay in getting back to you. I am in contact with the medion customer service department, so don't want to confuse things by giving you the serial number etc. too.

They sent me a bios and firmware update - both of which I applied and did not fix the problems. I've just seen another post on this forum with the same issue. What I wanted to know is if Medion is specifically addressing the 4090 instability like other sellers. From what I can find, they have not acknowledged that this issue exists.