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Cannot remove back panel of Medion Erazer Deputy P10 (Upgrading Ram)

2 REPLIES 2
Bainesy
Visitor
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Message 1 of 3
152 Views

Cannot remove back panel of Medion Erazer Deputy P10 (Upgrading Ram)

There are 10 screws around the edge of the laptop that I can unscrew just fine, they come out without issue. Then, in the middle (will attach a picture,) there are two screws that are unable to be taken out. Once they are seemingly about to come out, they kind of 'click' back down and cannot be unscrewed.

 

I'm not sure if this is intentional or if there's an issue with the screws.

 

If this is intentional, what is the proper way to remove the back in order to get to the RAM?

If not, should I contact Medion and get the laptop repaired, and if so, would it fall under warranty, as the laptop came with an issue like this? 

 

MD61876

MSN30029471

 

Thanks in advance for any help anyone can provide.

 

The screws in the middle are the ones that won't come out.

Snapchat-689798697.jpg

2 REPLIES 2
Gehringer
Moderator
Message 2 of 3
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Message 2 of 3
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Hi @Bainesy , welcome to the Community!

 

I am certain that there will be an experienced Erazer Deputy P10 owner around here who will help you finding the answer you are looking for.

 

Regards,

Gehringer

Major_ToM
Professor
Message 3 of 3
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Message 3 of 3
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Hi @Bainesy ,

 

did you solve your problem,ordo you need additional assistance?
As a fact you have to remove all 12 screws from the lower case.
Afterwards you´ll have to use a certain, very slim opening worktool (height of a credit card) and drive around the whole unit, which can be turn out to be a bit complicated.

 

Maybe you can give us feedback, if you were successfull

 

Cheers,

 

Major ToM


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