Who Me Too'd this topic

There are 10 screws around the edge of the laptop that I can unscrew just fine, they come out without issue. Then, in the middle (will attach a picture,) there are two screws that are unable to be taken out. Once they are seemingly about to come out, they kind of 'click' back down and cannot be unscrewed.

I'm not sure if this is intentional or if there's an issue with the screws.

If this is intentional, what is the proper way to remove the back in order to get to the RAM?

If not, should I contact Medion and get the laptop repaired, and if so, would it fall under warranty, as the laptop came with an issue like this? 

MD61876

MSN30029471

Thanks in advance for any help anyone can provide.

The screws in the middle are the ones that won't come out.