About SerialNo

SerialNo · ‎06.10.2023

Hi there, MEDION Community, I'm sorry but I have been unable to solve the bluetooth and wi-fi problem following the kind advices suggested by @Fishtown. Intel drivers must have some type of lock that prevents them from being uninstalled. Now I have both driver packages, Intel and Medion, but the PC only uses the Intel ones and I still haven't found the key to solution. @SerialNumber

SerialNo · ‎02.10.2023

Hi, @Fishtown I have removed the wireless card in Device Manager a hundred times and restarted the computer but nothing seems to work. It always find the same controller from Intel (I downoaded the drivers from Intel web page itself ( https://www.intel.com/content/www/us/en/download-center/home.html ). I don't dare to open the laptop to see the hardware inside. Sorry to bother you so much. You have been very kind but I think I'll try to buy an usb device to have bluetooth. Thank you so much for your help. SerialNumber

SerialNo · ‎02.10.2023

Hi again, @Fishtown Finally I was able to install the drivers you suggested. However, once restarting the computer, the same problem appeared again. Before all this, a few months ago, I installed drivers from Intel in order to have wi-fi and bluetooth again. Well, ever since, no matter what I do, it hasn't been possible to delete the Intel(R) WI-FI 6 AX201 160Mhz. I think I've done a nice mess... 😞

SerialNo · ‎02.10.2023

Hi, @Fishtown This is what I've done: - Open a new tab in chrome - Write: https://www1.medion.de/downloads/index.pl?op=detail&id=19992&type=treiber&lang=uk - All that opens is a ".txt" file, which explains how to install drivers. Not an application to execute. What am I doing wrong? I have wi-fi through a plug and play USB device. It does not work any other way. I've lost wi-fi with the bluetooth. Thank you

SerialNo · ‎28.09.2023

Hello, Fishtown Mi device is a MEDION AKOYA S15447 – MD62010 - MSN-30030297 Thank you

SerialNo · ‎27.09.2023

I restored drivers from Intel and Bluetooth is not working ever since. I can see the Bluetooth icon into hiden Devices but not at start menu. Anybody could help. Appreciate.

SerialNo · ‎21.03.2022

I am going to take my laptop to the Official Medion Technical Service to repair or substitute my keyboard. But before that, I have been looking for opinions of their customer service and I am very disappointed to know that its score is 2 out of 5. Most of the reviews are bad about how long it takes to fix devices and their lack of responsibility in shipping and receiving products. Although my device is still under warranty, I am not sure if I will ever see it again or in what condition it will arrive. Some of the opinions are: CUSTOMER - 3 weeks ago The worst technical service in the country. Impossible to buy Lenovo or Medion because of the after-sales service they provide. If you buy equipment from these brands and something happens to you while it's under warranty and you send it back, you'll spend at least a month and a half without equipment and fighting with them. The emails are not answered and on top of that very unpleasant telephone attention, rude. CUSTOMER 2 - 5 months ago AWFUL service. They don't pick up the phone, they don't answer the mail, the website doesn't work. I have opened a legal claim to get my money back for a repair that they did not do because they did not have parts. Deplorable. CUSTOMER 3 - 1 year ago Three round trips to the city of Getafe for nothing. I can't doubt the professionalism of their technicians because I don't know them and it's not good to generalize, but my computer has been left the same way or worse than when took it there. The problem was that it took a long time to turn on and it was slow, but the problem remains the same. The way of proceeding of this company seems opaque to me since they do not explain the problem of your computer well or how they have fixed it or what they have changed. All in all, if I have to depend on this technical service, and based on my personal experience, I will not buy trust in Medion ever again. I would like to know who to contact to send these comments in order to improve the Technical Service in Madrid since the devices are not cheap and the client should have the certainty of working with people who inspire trust and quality. I think they now cause more distrust and fear about what they could do to your computer.

SerialNo · ‎18.03.2022

Hi P1a5ma, Since nothing but the on-screen keyboard has been shown to work, I'm finally taking the laptop in for official service. It may well be that the keyboard is defective from the factory. Thank you very much for your concern and have a nice day. PS: Regarding downloads and other issues, sometimes it works and sometimes it doesn't, like a lottery 😞

SerialNo · ‎17.03.2022

Hi P1a5ma-, It's not easy for me to determine whether there's a missing HID driver when I don't even know which one am I supposed to have missed. No errors appear in the HID list though and I like that. I am completely lost. I guess I would need all indications drawn with bright colors as if I were a little child. Thanks a lot for your kindness!

SerialNo · ‎15.03.2022

I am having serious problems with my laptop keyboard. In fact, I'm about to cry while typing this tiresomely on the on-screen keyboard, letter by letter. I have read that some of you managed to solve it. I also have tried to follow your recommendations, but it is being difficult because the device does not let me run downloads, deletions, restore points and all that. I am not ashamed to say that I hate windows 11, and that I desperately need help. Thanks.