Medion’s ears must’ve been burning as they’ve literally just emailed me 😅 This is what they said: Thank you for contacting us. I apologise for the inconvenience caused. It appears that due to a Firmware update we have been experiencing this issue with our larger TV Models. If you are able to turn your TV on, please go to the settings menu and disconnect all Wi-Fi/internet connections. Once this has been done, please perform a first time installation skipping the Wi-Fi/internet connection step and leaving it disconnected. If you are unable to turn the TV on or it does not stay on long enough to access the menu screen, please turn off your Wi-Fi/internet router then proceed with the first time installation step above. Once completed ensure the TV is not connected to the Wi-Fi/internet and turn your router back on. We are expecting a Firmware update shortly and we will be in contact to fully resolve this issue. In the meantime, it is also worth doing a static discharge of the TV as well if the above has not resolved the issue. 1. Turn off the TV. 2. Unplug all the cables from the TV 3. Please leave for 15 seconds 4. Press and hold the power button for 20 seconds (with the remote also) and then release it to drain the flea power (static charge.) 5. Reconnect all cables back again and turn on the tv. 6. Go to the setup menu and follow first time installation. I hope this helps, if you are still having issues please can you reply to this e-mail with the following: - the serial number of the TV - an image of the whole TV screen - the proof of purchase for the TV Many thanks If you require any further assistance then please do contact us. Kind regards So they’ve admitted it’s an update fault on their side and there’s no immediate fix but, as we’ve already discovered, disconnecting from the internet is the interim solution. Let’s hope they have a proper update soon 🤞
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