Over Popcorn

Thank you so much for the update, @rainbow - my tv has connected to the wifi successfully and seems to be working as normal now. Thank goodness!  Can’t believe it took Medion 4 days to get this sorted, though - and indeed no detail of the reason for the fault mentioned in the email you received. It is very bad when companies aren’t transparent and don’t own up to mistakes they’ve made 👎 Sometimes things go wrong and even though it’s frustrating it’s ok and to be expected from time to time. However, they way in which the company deals with the situation speaks volumes about them and I’m seriously unimpressed with both Aldi and Medion’s reactions to this issue.  ... Meer weergeven

It’s a rubbish situation. I love your no-nonsense approach @beck642 🙌 If Medion expect us to download an update onto a memory stick, they are assuming all of us have (a) access to a computer with a USB port, and (b) a memory stick. I don’t have either! If we do find ourselves in this situation I will insist they send a memory stick containing the update to me via next day delivery as I think it would be unreasonable for them to insist that I have the wherewithals to be able to sort this problem - which was entirely caused by Medion - myself.  The tv I was sold is now unfit for purpose following the recent update issued by Medion and I think Beck has the right idea! Please keep us posted as I would be very interested to hear what Trading Standards say. ... Meer weergeven

Sorry to see another person affected by this @ricbro86.  Yes indeed, Medion are definitely aware of this as they stated in the email I received that I copied and pasted in a post yesterday. Well done on getting through to them over the phone, though - that seems to be quite a rare achievement from what I’ve heard.  Aldi’s support has been incredibly slow as well and unfortunately didn’t provide me with any more help than I’d been able to either work out for myself or find online. Seems pretty poor that neither the retailer or the manufacturer has provided any of us with proper help 😣   According to Medion (again, as they mentioned in their email yesterday), this issue is not limited to a particular model and is in fact affecting their larger tv models. So perhaps we need to lose faith in the brand, not just a certain model ☹️ ... Meer weergeven

Aww no worries, @VanTheWoman 🙏 All this tv malarkey is a pain, isn’t it? At least now having read this thread you know that Medion are aware of the issue and are working on a fix.  Have you tried following the suggestions made here re disconnecting your tv from the internet? If you can manage to do that, you should be able to watch live tv again.  In terms of apps/catch-up services, it seems that we can access these through an independent source such as a Sky box (I don’t have Sky so I don’t know if a certain type of box is required), or an Amazon Firestick or Fire Cube, as they use their own internet connection and don’t need the tv to be connected to the internet.  I would hope that Medion will respond to this thread when they have established the fix as otherwise I’m not sure how everyone affected will be made aware of it.  ... Meer weergeven

Great idea, @rainbow 🙌 Sadly it doesn’t work with my iPhone/iPad so must be an Android thing. I do however have an Amazon Fire Cube, which is connected to the internet independently of the tv, so I can watch programmes via apps on that 👍 ... Meer weergeven

Medion’s ears must’ve been burning as they’ve literally just emailed me 😅   This is what they said: Thank you for contacting us. I apologise for the inconvenience caused. It appears that due to a Firmware update we have been experiencing this issue with our larger TV Models. If you are able to turn your TV on, please go to the settings menu and disconnect all Wi-Fi/internet connections. Once this has been done, please perform a first time installation skipping the Wi-Fi/internet connection step and leaving it disconnected. If you are unable to turn the TV on or it does not stay on long enough to access the menu screen, please turn off your Wi-Fi/internet router then proceed with the first time installation step above. Once completed ensure the TV is not connected to the Wi-Fi/internet and turn your router back on. We are expecting a Firmware update shortly and we will be in contact to fully resolve this issue. In the meantime, it is also worth doing a static discharge of the TV as well if the above has not resolved the issue.   1.         Turn off the TV. 2.         Unplug all the cables from the TV 3.         Please leave for 15 seconds 4.         Press and hold the power button for 20 seconds (with the remote also) and then release it to drain the flea power (static charge.) 5.         Reconnect all cables back again and turn on the tv. 6.         Go to the setup menu and follow first time installation.     I hope this helps, if you are still having issues please can you reply to this e-mail with the following: - the serial number of the TV - an image of the whole TV screen - the proof of purchase for the TV Many thanks If you require any further assistance then please do contact us. Kind regards   So they’ve admitted it’s an update fault on their side and there’s no immediate fix but, as we’ve already discovered, disconnecting from the internet is the interim solution. Let’s hope they have a proper update soon 🤞 ... Meer weergeven

@Chelsea1604 Sorry for the follow up message but this forum doesn’t allow posts to be edited. You will need to reset the wifi on the tv, not on Sky Q 👍 ... Meer weergeven

@Chelsea1604 Oh no, sorry you’ve been affected too! Try following my steps above to see if that helps. I’ve noticed heard back from Medion yet but I did request a call in the evening so we’ll see if that happens today or not. I have also reported this to Aldi (where I bought the tv from) so they are also aware. Really hope this can be fixed soon! ... Meer weergeven

@Jillisisis Sorry to hear this has happened to your tv too. Seems like it’s definitely an update issue.  My tv is (was) connected to the wifi so when the tv first comes on I found I had a few seconds to go to Menu>Settings>Network then down to Disconnect so that it didn’t connect to the internet. I had to try it a few times until I could get it done quickly enough before the tv started messing around and resetting itself 🙈 If you find you can’t get it done quickly enough, turn off your wifi router so there is no wifi at all, then turn your tv on and follow the steps above. Your tv won’t be able to reconnect to the internet unless you tell it to do so manually so once you’ve disconnected it, you can switch your router back on. Hope that helps!  My tv is working fine now but without internet I have no access to any of the apps or Freeview Play etc so it is frustrating.  ... Meer weergeven

I’ve just managed to switch off the internet connection, which means the tv is at least staying on for the time being. Hope Medion can give us a fix for this soon - I’ve already submitted a help ticket so will provide an update here when I hear from them.  ... Meer weergeven

Mine is exactly the same. Seeing as it has happened to us both today, I wonder if it’s been caused by a recent auto update? So frustrating as I can’t even get to the settings list to change anything before the tv switches itself off and back on again.  ... Meer weergeven