About jjcoomber

jjcoomber · ‎12.04.2021

Thanks again @Fishtown. My main home router is locked down by the service provider, and so didn't give options to view failed connections 🙄. I ended up creating a hotspot with an old phone and managed to get the robo to connect to that so I could find out the MAC address that way. Finally able to connect it to the main router now using the MAC address, so it was a success! Not sure what was blocking it initially (as there wasn't any MAC filtering and new devices were allowed 🤷‍♂️) just glad I got in the end.

jjcoomber · ‎10.04.2021

Thanks for responding @Fishtown. I get all the way down to step 8, but then the timer runs out and it fails with a 'Connection Issue'. It then gives you an option to 'Use device access point' (see attached), which is where you are supposed to be able to connect ad hoc to the SSID of the cleaner (but it just isn't broadcasting). That's the point that I get to in my screenshot in the first post. If you put yours into pairing mode and then look at your available WiFi networks on your phone (outside of the app) do you see a network with a name relating to medion/the vacuum?

jjcoomber · ‎10.04.2021

I've been trying to connect my new vacuum to my phone using the app to no avail. I followed the instructions and put the machine in pairing mode (red and green light flashing) but the attempt always fails. I can confirm that it's using a 2.4ghz WiFi and I have even tried connecting directly to the vacuum but it isn't broadcasting an SSID to connect to. I've tried two different phones too, to eliminate the possibility that was the problem and even used a WiFi analyser to see if it was broadcasting with a hidden SSID, but no luck. When trying to connect to the device it says I "should connect to the device network listed below" but doesn't actually show a name for the network just "Device WiFi" "WiFi Name" (see attachment), is this usual behaviour? I'd be grateful for a solution, as without the app there's not much functionality.

Date Registered	‎10.04.2021 10:21
Date Last Visited	‎11.06.2022 17:23
Total Messages Posted	3
Total Kudos Received	2

About jjcoomber

Re: MD 19601 Robot Vacuum won't connect

Re: MD 19601 Robot Vacuum won't connect

MD 19601 Robot Vacuum won't connect

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