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Brush3287 · ‎11.04.2021

Sorry about that. I have however discovered a way to get the drive out. The photo attached to this mail shows the issue I had. If anyone has a similar issue with this machine then this is a way out. Not obvious at first but relief at success. The drive is secured in the housing by 3 screws. One facing you as you look at the drive & two at the bottom of the case where the casing is raised to form part of the disk housing. I had no problem getting those screws out. Just in front of the raised part are two plastic plugs. I found that removing these allowed me to ease the drive out. It was also an easy matter to put a drive already had (I was looking at experimenting with RAID) in the place of the suspect drive which is now going back for repair/replacement. Notice the plastic plugs in front of the drive.

Brush3287 · ‎09.04.2021

Hi, I need to return the hard disk from my machine in the attached photo below. I already have service call open. However I have a small problem (which could turn to be a big 'un). While I'd normally not have a problem getting a disk out of a desktop, the case on this computer is defeating me. There is one side panel that is removed with two screws very easily. The disk housing is easy to get at & the 3 screws securing the disk to the housing have not proved a problem. The difficulty is that the power supply is immediately behind the housing & obstructing removal of the disk. I can see 4 screws at the rear of the case but they are not the only ones securing the power supply. All I need to do is unscrew all the screws so that the power supply can be moved out of the way sufficiently for me to take the drive out. Only problem is that more screws seem to be on the opposite side of the case. The other 3 sides of the panel don't have screws & are riveted together. There must be a way of removing the sides so that I can get to the remaining screws to get the power supply out of the way - then I can take the drive out. However I can't see how I would do this. There may also be an easier way but I can't see it. Anyone else had this issue & solved it could they let me know. Thanks in anticipation. Regards Harry Broom

Brush3287 · ‎13.01.2021

Hi I have just discovered the way to resolve the issue that I reported a few days ago for not being able to uninstall the Windows Fax and Scan product. By way of fuller information I have two accounts on my machine. The one I use regularly (like now) is a standard user account & an administrator account. This makes for a more secure environment. With the majority of products I either "runs as administrator" & provide the password or let the software prompt me for the administrator password. This morning whilst following up on a minor configuration issue from the latest Windows update, which I resolved, I thought I'd see how, whilst being logged in directly as administrator if I could uninstall the Scan & Fax feature. Surprise Surprise, it took me to the settings page & showed me where it was installed & allowed me to successfully remove it. I can only think that this was something to do with the way the software build was created by Medion. I haven't checked to see if I could re-install from the Administrator account but I guess I could. Thank you to @Gehringer for the response.

Brush3287 · ‎12.01.2021

Yes I have. All that does is take me to settings & there is no trace of it as an installed application. If I try to uninstall from the Start menu it does the same thing. The thing is that the options from the start menu are as if it's a modern Windows app, but it's not of course. From my recollection it's a pretty old application (as opposed to an app) with it's origins under Win 3.x (the DOS application) & got tweaked when NT was released (must be 25 years ago now). It's not in the Microsoft Store, which is not surprising. Thanks for your reply.

Brush3287 · ‎11.01.2021

I've had the above machine for about 7 months & I'm pleased with it's performance & reliability. Currently running Windows Home 20H2 release with all current updates. I had noticed that under the start menu, Windows Accessories is installed Windows Fax and Scan program. It runs & it must have been installed under the software build from Medion because I certainly did not install it. This is where things become a tad strange. As this is an old Windows feature I'd normally expect to install or uninstall things of this type from Windows Features usually found under Control Panel. I'd also expect to be able to enable or disable a feature like this under Print and Document Services (not only did I double check this via a web search but looked at every bit of Windows Features without any mention of it). There is another odd thing about this. If you do a right click on the menu option it gives you the type of option that you normally get for a new Windows app to uninstall it. This takes you to settings where there is no trace of the feature. After doing a search on the Microsoft Store for the app it just returns results for 5 games with no mention of faxes or scanning. It's not a burning issue but I would like to get rid of it as I haven't sent a fax from a computer for about 15 years & don't like redundant applications on my machine. Any pointers to tools that'd help me get rid it gratefully received.

Registratiedatum	‎04.06.2020 18:50
Datum laatste bezoek	‎25.05.2021 18:25
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