About P1a5ma-

Hi Hobbson,    After inserting the batteries and holding the Bell button, can you not hear the synchronize bell? Can you see the LED light up?    Thanks,  ... View more

Hi Stocky147,    Have you tried connecting a different device? If so, are the results the same?    Which TV have you got?    Thanks!  ... View more

Hi Springs,    Are you using windows 10 or 11? from your description, it does suggest a possible driver problem.    Most drivers now are distributed via windows updates.   How do I update device drivers? - MEDION Community   Thanks      ... View more

Hi Ricoooooo,    Do you have the MSN number of that computer?    Thanks    ... View more

Hi Ailiox,    It sounds like the laptop will need a service I'm afraid.    Please give the service center a call, the UK number is: 0333 3213106   Thanks    ... View more

Hi SerialNo    A few things id try are below,    1. Ensure windows is fully up to date. A lot of drivers are obtained via windows updates so if any are missing, updating is a sure way to get them back.  2. Check the device managed for the HID drivers. Check to see if any are missing or if any errors are present. If so, check the Hardware ID's to find out which driver is required.  3. Does the caps lock / number lock light up when enabled? If not, it could be hardware related.  4. If all else fails a full factory reset using the F11 recovery button on boot.    Thanks!  ... View more