ERAZER BEAST X40 Nvidia RTX 4080 Graphics card problem

[Adnan]

 

MSN: 4008 9500

I bought my computer nine months ago and it was working fine. A few days ago, I started experiencing issues with the graphics card. The Intel graphics card was fine, but these issues started when I started games and switched to the Nvidia graphics card. Purple lines appear on the screen. Sometimes, the screen goes black and resets itself.

[Adnan]

I wrote in a different language before. What can I do about this problem? Please help.

[daddle]

@Adnan

It is the english part of the forum. You can use Google translator to read or write. Just go to google search and enter  english  <-> your language

Cheers, daddle

[Adnan]

@daddle 

I corrected it in English.

[Fishtown]

Hello @Adnan  and welcome, Hoş geldin

Have you tried replacing the drivers?

You can reinstall the Nvidia graphics drivers after uninstalling the old ones. This is the only way to fix the problem (maybe).

You can find the drivers on drive D/recover/driver.

Otherwise, I assume it's a hardware error. In that case, you'll have to contact Medion Service under warranty to find out what to do next.

bye,  güle güle Fishtown

[Adnan]

@Fishtown Thanks for your help.

I deleted and reinstalled the drivers, but the problem persisted. I don't know how to contact Medion Service. Can you help me?

[Fishtown]

Hi @Adnan 

Go to the Medion service page and log in with your Medion Community account. Register your product and contact customer service about your issue.

https://www.medion.com/gb/service/authorization/login?after_login=%2Fmy-products

bye Fishtown