Why does the volume of my device change automatically?

[#1]

Question

Why does the volume of my device change automatically?

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Answer

If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.

For devices with remote control:
To eliminate the remote control error, remove the batteries and check if the volume is still changing.

For devices with connected amplifier, active speakers or sound bar:
Check that the devices are correctly connected to each other and that the correct input is selected on them.
To eliminate the error on the external device, please remove the cables to the connected device and check whether the volume changes itself.

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The information in this article refers to:

• Devices with volume buttons
• Devices with remote control
• Devices with external active speakers

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Review Date: 2022-01-15