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Answer
A BIOS and EC update to version 560H6W0X.027 is available for your PC, which fixes the error. Running the update optimizes the overall system stability.
⚠️ Note! Please make sure that you have closed all programs (especially applications that are active in the background) before executing the update process.
Never switch off the PC during a BIOS update!
Procedure for installing version 560H6W0X.027
This update is performed in two steps:
- BIOS-Update
- EC-Update
-
BIOS-Update
- First close all running programs.
- Download the file BIOS_B560H6-EM_V27.zip.
- Unzip the downloaded file BIOS_B560H6-EM_V27.zip into any directory on your hard disk / SSD.
❗ Important: Please do not double-click the file BIOS_B560H6-EM_V27.zip, but unzip, it first, otherwise error messages may occur during the update process.
💡 Tip: You can save yourself work later by choosing a short path, for example C:\bios. - Open a command prompt with administrator privileges. To do this, press the
Windowskey on your keyboard and typecmd. In the hit list, right-click Command Prompt and select Run as administrator. - In order to execute the update, change with the command
cd(stands for Change Directory) into the file path with the unpacked files, there into the folder Update\1_BIOS.
There are two possibilities for this:- Type
cd c:\bios\update\1_biosand confirm withEnter(or the folder if you named it differently). - Open the selected folder in Windows Explorer, click in the address bar at the top and copy the path to the clipboard. Then you can paste it after typing
cd(and a space!).
- Type
- In this way, make sure that you are in the 1_BIOS folder before running the update.
- Now type the command
WFH.batto start the BIOS update and confirmEnter. - After the check, start the actual update in the BIOS, by pressing any key.
- In the BIOS, use the
arrow ↓key to select Proceed with flash update, pressEnterand thus start the update. - After the update process is finished, exit the BIOS by pressing any key and start the Windows operating system.
-
EC-Update
- In the Windows environment, start the command prompt again with the CMD command, as already described above in points 4. and 5.
Typecd c:\bios\update\2_ecand confirm withEnter. - Again, make sure you are in the 2_EC.
- To start the EC-Update, type the command
Flash.batand confirm withEnter. - Confirm the following security message with Yes.
- When the EC update is complete, shut down the PC.
❗Important: Please disconnect the PC completely from the power supply by pulling the mains plug for at least 3 minutes, as the changes made by the EC update will only take full effect then. - The BIOS and EC updates are now complete.
⚠️ Important: MEDION AG accepts no liability whatsoever for any data loss or hardware or software errors that occur as a result of the update. The customer acknowledges this when performing the update.
