Touchpad - Not working

[paulmmc]

Dear Sirs

Re: Medion Erazer Beast 18x1

Suddenly the touchpad ceases to work. There is a orange exclamation triangle next to the I2C HID Device within Device Manager and an error message within "properties" as follows - "This device cannot start. (Code 10). A request for the HID descriptor failed".

I have attempted to uninstall and reinstall drivers without success and I have performed an EC reset without success. I have also looked in BIOS but cannot locate anything relating to the Touchpad (i.e. to enable it). I have also taken the back off the laptop to check the Touchpad ribbon and whilst I was not 100% sure, there did not look to be anything untoward.

Could you please advise what steps can be taken and what the possible issue is?

Thank you in advance. 

[Fishtown]

Hello @paulmmc  and welcome!

Have you already run the Medion service app?

https://www.medion.com/gb/service/service-app

If it doesn't find anything, try using built-in Windows tools:

Press Win+R, then type "msdt.exe -id DeviceDiagnostic" and press Enter.

(It's discontinued, but apparently still works.) Click "Next" there.

bye Fishtown

[paulmmc]

Thanks for the reply.

I have downloaded the app and ran the diagnostic tool. Strangely, it has said that the touchpad is ok even though it does not work - I wonder if this is a ribbon issue. The laptop is less than 4 months old though. 

The diagnostic tool did indicate a driver issue but I am unable to explore this further. 

I will try the other suggestion also.

[daddle]

@paulmmc

Because you didn't state the MSN number of your device, help is a bit difficult. 

If you check Medion Service page with your MSN number ( it's an eight digit number) starting mostly with 300...... ,)  you can download the driver package. But they also are on the D-Partition.

First you can install the  HID Event driver. For this you have to do an inf install. Open the corresponding number, check for the inf files, mark them one after the other with a right click, and start inf-install.

If this doesn't help, you can install the chiprset drivers first, then the above mentioned..

If the chipset driver folder has no install.cmd or a setup.exe file, then start the general install.cm, and this will install all drivers again, but only write the missing or faulty drivers anew.

If this doesn't help you have to reinstall Windows. This you can do following this FAQ:

--> https://community.medion.com/t5/FAQs/FAQs-about-MEDION-Recovery-Solution-MRS/ta-p/186284

Please give feedback which hint did the job.

Cheers, daddle