on 17.02.2021 12:07
on 02.03.2021 13:42
Yes, I've logged a support ticket and they have been very responsive.
My machine is within the 2 year warranty window, but as I'm stuck overseas due to global pandemic, it sadly looks as though nothing can be done.
Although I was offered free pickup and repair, from my home country, which would otherwise have been excellent.
My main concern now is actually not knowing how safe my machine is, with a faulty and physically expanding battery.
on 09.03.2021 16:40
Hi @driver8 ,
you are correct, we can't recommend the usage of faulty batteries.
Since you are overseas, we can only offer you our services if you are located in a country Medion operates.
If not, then I would advise you to contact us upon your return.
17.04.2021 12:45 - edited 17.04.2021 12:47