Fans not working Correctly

[NinoR]

I downloaded the new Control Center for my Medion Erazer x25 beast, and now the fast are not working properly anymore. When I want to set my own graph for the CPU I can barely edit it and it starts off all over the place. When I don't set my own graph the fan speeds stay at idle (31%) and dont go up even if the cpu is 95 degrees celcius. Does anyone know what I have to do?

[gtsuit]

Reinstalling the control centre with the latest version, though the version number seems to be unchanged, does get the fans above 31% for me, but now they vary between 50 and 56% and won't go below or above. 

The button doesn't appear to change modes any more and I think it's stuck on Office, though the fans are audible. 

I get the pop up that the mode has changed but the fan speed doesn't and it's still inadequate. I still can't manually set any fan speeds with the control centre. 

Edit - Just wiped the entire computer and reinstalled Windows. Great.

Turbo mode is officially non existent. Back to 31% fans. 

[Mauricee]

Thank you for these promising solutions. I am also desperately looking for a solution for hours. Nothing works. The best, my fans hang at 30% and even the browser makes my laptop overheat.... cool.
Well, hopefully one of Medion has an idea how they can straighten out this crap.

[gtsuit]

Since it's got to be BIOS I can't think of one single thing to do. Maybe a new control center would work, but none of the existing ones I've tried do any more and it's not as if they pump them out on a regular basis. 

We're dependent on Medion issuing a BIOS update that doesn't turn their machines into junk. 

[NinoR_]

I'm planning on calling their support number tomorrow. Has anyone already tried that?

[gtsuit]

I've already emailed them. Maybe there's something straightforward that they can do. 

[Mauricee]

no, not yet. was hoping it was a minor problem and the community already had a solution. Well. i'll call tomorrow too. the more the merrier. let's put some pressure on it. i didn't buy this laptop just for fun in the first place. i'm also pretty dependent on its performance.

[Major_ToM]

Hi @NinoR_ @Mauricee @gtsuit ,

thanks for your feedback, did you take notice of this recent FAQ ?

This is a SW related issue, but we´re working on it.

Cheers

Major ToM

[Mauricee]

Hi Tom, yes, I have already tried that. Unfortunately, in the end, the missing functions were still not there.

I am glad to hear that you are trying to fix this problem.
Greetings.

[NinoR_]

@Major_ToM Yeah I have tried that two times in total and both times it didn’t cause a change

[gtsuit]

Medion service replied to my email telling me to send the machine in without acknowledging the actual problem. 

Since this is clearly a clash between the BIOS update and the control centre I don't see what possible use sending it in would do. Unless they like keeping updates on the premises.