Erazer E40 GPU failure (replacement board) ?

[Lucienn]

Hi,

My erazer e40's (MSN30035598, bought it a bit over a year ago) gpu stopped working for some reason, it does not show up in windows' device manager, I tried DDU, I also tried a lpsci on a linux bootable drive, no results. What I haven't tried is a windows hard reset.
The laptop never had issues before but a few days ago it just wouldn't boot so I opened up, and pushed the battery plug into the motherboard as it seemed it came a bit loose. That did the trick, it booted again but now the fans won't stop spinning after shutting it down, they only stop when pressing the power button.

I took special care that the laptop did not overheat, it was not very dusty when I opened it and I bought a stand so it could cool better.
I also opened it up to add a 2TB nvme, but that was almost a year ago.

[popus_czy_to_ty]

medion laptops doesnt come with 2 year warranty?

[Lucienn]

It does but I opened it up and switched the ssd ?

[popus_czy_to_ty]

it doesnt break warranty rules, in any respectable manufacturer/brand.

[Lucienn]

Hi again, support said that they won't do it if it wasn't the original ssd inside

[daddle]

@Lucienn 

That's for the testing they want to do. In the original configuration. So if you still have the original SSD put it in and all will be fine-

If you put in a second SSD for more storage, it will not cancel warranty, because thats what the MB was built for, which you bought and paidfor.  . Incl. the right to extend memory, or put in a second SSD.

In which country do you live?

daddlle

[Lucienn]

Thanks for the response !

I live in France

The original ssd was lost to my messy brother

The new one is a 1tb crucial

[daddle]

@Lucienn 

That's bad luck. In Germany I would argue, that exchanging the SSD for more storage capacity on the bootdrive happend long  agoa nd it functioned afterwars  ( if that's  the truth) .

And putting  a new drive in is part of the routine operatiosn which is basically allowed, eg for fitting in a second drive.

But first state the MSN Number of your laptop. It's on a sticker underneath.

daddle

[Lucienn]

The MSN is 30035598

I hope something can be done, this laptop is my main work station for uni, I need the GPU to run 3d modeling software

[daddle]

@Lucienn 

Where  ís the mounting place for the boot SSD? Did you have to take the GPU  card  out, to change the SSD? 

Then it's a bit more difficult to claim your rights.

And please note, I am no Medion employee, but a user like you.

You have to argue with the  Medion service center in France, or  with the reseller where you bought your Laptop.

But first I would do a hard reset. Drivers are actaully on your drive you gave to your brother, but should be on the Medion service page as well. After checcking with Clevo home page, I will send you a PN (Medion mail) i Check your mail symbol. 

daddle