Deputy 15 P1 Crashing

[GTAH]

Hello,

My Deputy 15 P1 is crashing when 5 mins into all games

-arena breakout

-delta force

so so annoying, how do i fix this?

W11 all up to date and same with NVidia graphics😡

Thnaks. 

[daddle]

@GTAH 

Hello,

please state the MSN number of your device. It's often on a  sticker on the bottom.

Or with MSinfo32.exe on the first page in the line System-SKU the last 8 digits.

Cheers, daddle

[GTAH]

 Hello,

My MSN number is:  30039889

 thanks 

[daddle]

@GTAH 

Ok thanks. How old is it? Since when  the crashing happens?

Did anything  extraordinary happens before?  Did you install new software or drivers?

But this will be a question for a moderator.  May be there is a new Bios. 

Let's ask @Major_ToM . Please would you be so nice?  Thanks.

bye, daddle

[GTAH]

The laptop is really new, purchased in august. 

I have kept everything update (not checked bios) see above graphics, w11.

and only ever installed steams games, predominantly crashes on the games mentioned above. 

thanks. 

[Major_ToM]

Hi @GTAH ,

current Bios version should be V 1.07.02RME1. Could you please check, if this is the recent version you have installed on your machine?

Cheers

Major ToM

[GTAH]

@Major_ToM 

hello,

No I have-   BIOS Version/Date INSYDE Corp. 1.07.01RME2_00012, 24/04/2025?

How do i update this?

thanks.  

[Major_ToM]

Hey @GTAH ,

think we can help out here with an actualized Bios version 1.07.02RME1, which can be downloaded here from the medion service portal

+++Installation instructions+++
Please proceed as follows:
1. Unzip the downloaded file 00_Bios_Deputy_15P1_Defender_17P1_Scout_15E1_17E1.zip into a directory of your choice on the hard disk.
2. Start the update process under Windows by executing the file FlashWinX64.bat in the BIOS folder by right-clicking with the menu run as administrator.
3. After the update had been installed andsystem has been restarted, the changes will take effect.

Disclaimer:
Please remind, that for any errors, caused by the execution of this update, we don´ t accept any responsibility for damage or lost of data.

Your feedback is very appreciated to get your issue solved.

Cheers

Major ToM

[GTAH]

@Major_ToM   thanks BIOS Version/Date INSYDE Corp. 1.07.02RME1, 05/05/2025 is now installed. 

I will run the games again later and test. 

Wil update in a few days. ty

[GTAH]

@Major_ToM   was playing a long nicely, lasted a bit longer then crashed and got the below.