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Medion E23401 display fault

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atce
New Voice
Message 1 of 6
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Message 1 of 6
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Medion E23401 display fault

Hi,
Had my E23401 pc for just over a year with no problems. A few days ago the display often became virtually unreadable with lines appearing. The fault is intermittent but I managed to take photos of the problem. Hoping someone may have seen this before and might be able to give me an idea of what might have started to fail.
IMG_20210106_122137.jpgIMG_20210106_122250.jpgTIA

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atce
New Voice
Message 5 of 6
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Message 5 of 6
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Hi@Gehringer 

 

Spoke to Medion support and went through their fault checking procedure which reset the pc to factory settings.
The fault appeared part way through the recovery process and after installing the latest windows updates the fault is still present.

I am now arranging for Medion to collect it for repair under warranty.

View solution in original post

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Gehringer
Moderator
Message 2 of 6
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Message 2 of 6
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Hi @atce and welcome to the forum!

 

It looks like you are having some issue with your graphic card or graphic drivers.

 

I would advise you to make sure your windows is updated to the latest version and then updating graphic drivers using the device manager tool.

 

If it does not solve the issue, then maybe it was caused by an update malfunction so you could back up your data and reset your unit to the factory settings.

 

Regards,

Gehringer

atce
New Voice
Message 3 of 6
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Message 3 of 6
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Hi @Gehringer 

Many thanks for your reply.

I have been using the pc all day today and so far it has been working fine. I checked the graphics card driver as you suggested and it says it's the latest version.

Bit reluctant to do a factory reset just yet as I'm somewhat suspicious as to why the fault only happens occasionally. In my limited experience this tends to point towards a hardware (motherboard?) rather than software fault but I am happy to be corrected on this.

As the pc has a 3 year warranty I'm tempted to send it back for repair if the problem gets any worse.

Gehringer
Moderator
Message 4 of 6
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Message 4 of 6
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Hi @atce ,

 

please make sure Windows is updated as well even if you receive the reply saying the most recent version of the driver is already installed.

 

Please feel free to contact your local technical support team in case you need further assistance.

 

Regards,

Gehringer

 

 

atce
New Voice
Message 5 of 6
569 Views
Message 5 of 6
569 Views

Hi@Gehringer 

 

Spoke to Medion support and went through their fault checking procedure which reset the pc to factory settings.
The fault appeared part way through the recovery process and after installing the latest windows updates the fault is still present.

I am now arranging for Medion to collect it for repair under warranty.

View solution in original post

Gehringer
Moderator
Message 6 of 6
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Message 6 of 6
520 Views

Hi @atce ,

 

that is great news.

 

Regards,

Gehringer

5 REPLIES 5