on 10.11.2024 12:06
on 10.11.2024 12:06
My 12 year old PC will not boot up
at least - nothing shows on screen - even the BIOS screen
I replaced the HDD with an SSD and to start with all was fine, but all of a sudden the display went black
Is the Video card dead or is it something else ?
dead or is it something else
on 10.11.2024 12:28
on 10.11.2024 12:28
Hello @Tibbles and welcome
give the MSN number from the computer. is located behind or underneath the device.
Try another screen. or try the screen on another computer.
if that's ok. Remove the graphics card, hard drive, and RAM from the computer. Start the device. When booting there should be at least a picture (CPU has its own graphics chip) and a beep (Ram is missing).
10.11.2024 13:12 - edited 10.11.2024 14:06
10.11.2024 13:12 - edited 10.11.2024 14:06
MSN 10016350
How exactly would a video signal get from the CPU graphic chip to the monitor - if I remove the graphics card ?
maybe a beep - but NO "picture" is possible
and as for https://www.medion.com/gb/service/troubleshooter/solutions
Seriously - it advises "My monitor connected to the USB3.1 socket shows no picture, what can I do?"
Answer "First, the BIOS settings should be checked. Under Advanced → Advanced Chipset Control "DDI to mDP" is preset. This value must be changed to "DDI to TBT":"
How do I access AND SEE the BIOS settings - when I can't see any picture ?
How do I change any BIOS settings when I am unable to view any display at all ?
10.11.2024 16:31 - edited 10.11.2024 19:07
10.11.2024 16:31 - edited 10.11.2024 19:07
Hi,
it depends if your Proc has an integrated graphic chip.
Then normally your Mainboard has video ports also.
Then you have to swap your monitor cable to the video outlets on the Mainboard itself.
Those are vertically arranged ports, lining up with the Mainboard.
If there are none, you proc has no Intel graphics. (Or there are ports but not connected because no Intel graphics internally)
I found one P5365 E and two P5365 D,
--> https://www.medion.com/de/service/topic/medion-products?msnCheck=P5365
Only one, MSN 10016350, has integrated graphics:
MSN10016350 --> CPU Intel® Core i7-3770- E2 3,40 GHz integrated graphics HD Graphics 4000
--> https://www.medion.com/gb/service/product-detail/10016350
MSN 10015805 --> CPU Intel® Core i7-2600 3,40 GHz no graphics
MSN 10015434 --> CPU Intel® Core i7-2600 3,40 GHz no graphics
So only the P5365 with the MSN 10016350 you can switch to Intels integrated graphic.
If the video card ist source of your problem, after taking the dedicated videocard out, you have a chance to see the bios and change settings.
If the reason is originated somewhere else, you have to check all the other components.
Cheers, daddle
on 12.11.2024 08:50
on 12.11.2024 08:50
Does this mean that to use the on-board video - I need to remove the dedicated video card and that the on-board will then automatically take over ?
12.11.2024 10:18 - edited 12.11.2024 11:12
12.11.2024 10:18 - edited 12.11.2024 11:12
Yes, more or less. If you keep the MSI graphic card installed, it will most probably not work. Because the video signal is´s routed through the MSI graphic card. Even if it is defective, it might disturb the video signal from the Proc integrated Intel HD 4000 graphics.
@daddle schrieb:So only the P5365 with the MSN 10016350 you can switch to Intels integrated graphic.
If the video card ist source of your problem, after taking the dedicated videocard out, you have a chance to see the bios and change settings.
So better take the MSI for test reasons out. This I wrote already in my last post!
on 13.11.2024 15:07
on 13.11.2024 15:07
I do not have an on-board graphics card - so I cannot recover my PC !!
I will have to buy a replacement card and keep my fingers crossed that that is the cause of the problem
13.11.2024 15:35 - edited 13.11.2024 16:23
13.11.2024 15:35 - edited 13.11.2024 16:23
I am sorry, but then you gave me a wrong MSN number.The PC with the MSN you me gave me, MSN 10016350,
has a dedicated MSI 545 graphic card, plus a Intel® Core i7-3770-E2 3,40 GHz, which contains a HD 4000 graphic chip.
So you should get more informed about the technical details concerning your PC. Look here:
--> https://www.medion.com/gb/service/product-detail/10016350
daddle
on 13.11.2024 15:57
on 13.11.2024 15:57
Maybe I should include a photo of the rear of my PC ?
There is only ONE video output port on my PC - And that is from the Graphics card - there is NO video port output from the motherboard
I am aware that the 3770 i7 processor has the capability of handling graphics but there is no hardware on my PC to handle it !!
If you like - I will include a photo tomorrow ?
on 13.11.2024 16:29
on 13.11.2024 16:29
Your picture I can't see yet.
But it is rare, that there are no videoports on the mainboard itself. Mav be they aren't cut out in the I/O shield?
But whatsoever, then you have to get a replacement for the videocard. For testing if the video card makes the prob, a cheap model would be satisfactory.
daddle