Over Travis_FM

Hi there,   I wanted to confirm whether you are still experiencing the buzzing/loss of power issue? We would like to hear more about this and see if we can help.   If you could contact us on either (hotline@medion.com) or on our customer service line (0333 321 3106). We can look further into the issue and see what other options there could be for this issue, please be able to get the MSN/Serial Number information on the call as we will need this information to best advise about the device.    Kind regards, Travis ... Meer weergeven

Hi there, I am sorry to hear you are having issues with the internet connection, I have a few suggestions that may hopefully assist in this matter.   First of all, if the laptop is far away from the wireless router it may not be receiving a consistent connection which will cause a connection drop in a lot of games, I understand you said the issue doesn't arise when playing on a wired connection so by the sounds of it, it seems like there is an issue with the strength of the Wi-Fi connection reaching the laptop. I would always advise a wired connection for gaming, especially modern games as even a slight dip in connection for a short period of time can cause the game to disconnect for you. If this is not a possibility you may want to look into purchasing a Wi-Fi booster for your router as the signal going to your laptop may be improved and consistent enough to stop disconnects.   I would also recommend updating your drivers but I appreciate you had mentioned about doing that already so I would try seeing if it's the connection strength between you and the router and going from there.    In regards to your Fn/F4 key issues, this shouldn't be related to the internet but we would like to have a look into this more for you so if you are able to contact Medion either by phone (0333 3213106) or via email (hotline@medion.com) We will be glad to assist with any issues here.   ... Meer weergeven

Hi Dramstick,   I'm sorry to hear you are having issues with your Medion laptop, I have a few troubleshooting steps you can try to solve the issue with. If there are still ongoing issues after you have tried these tips, I would ask you to contact Medion UK support so they can assist further @ 0333 3213106   - Try verifying if the Windows is updated to its latest version Right-click on start menu and select “update & security” from the list > click the grey box to check for updates > download and install all the updates found > restart the unit > re-try the procedure until you have no more updates available   - Try verifying if drivers are updated to its latest version  Go to the device manager (right click on start menu and select it from the list) > select the view menu and then enable "show hidden devices option" > look for the proper device on the list of devices and check if it has a warning sign (exclamation mark) in front of its icon. If it does, right   If none of these troubleshooting tips resolve the issue, we would ask that you contact Medion customer support (0333 3213106) to get this issue resolved.   ... Meer weergeven