About KB_MED

Hi    We are sorry to hear the factory reset has not worked.   Please contact Medion Directly VIA email and we can assist with arranging a repair for you.    Email address - hotline@medion.com   Kind regards KB_MED ... View more

Hi SDean18    Depending on the retailer you purchased the unit from this can depend on how much warranty the unit would have come with.    You can contact Medion by email if the trouble shooting does not resolve the issue. -  hotline@medion.com    To attempt to resolve the issue you can try a factory reset on your device, however please be aware any saved Data will be removed so please back this up   PLEASE NOTE DOING THIS YOU WILL DELETE ALL YOUR DATA PERFORM A EXTERNAL BACK UP BEFOREHAND 1, Restart your computer and TAP "F11" as you do so to enter recovery mode. 2, Wait a few minutes for Windows to load the files. 3, Select "English" from the language menu and click "Next." Click "Restore to HDD" either with "no backup of user data" to erase all content or with "backed-up user data" to restore your configurations. Click "Next." 4, Click "Next" throughout the following screens to confirm the options 5, Click "Restart" when prompted to finish the recovery process.   ... View more