Medion 58" TV (X15536 / MD 31436) Internet Issue

[RebekahR]

Hi All,

Hopefully someone can help me solve this.

All of a sudden my TV has become stuck in a boot loop and keeps restarting whenever it is connected to the internet.

When connected by Wi-Fi the boot loop continues until the TV seems to disconnect itself from the Wi-Fi, when connected by Ethernet cable it continues until the cable has been removed from the TV.

I have gone through the First time installation again to see if this could fix the error but it still happens after connecting to the internet

There are no issues with the internet as it is working fine for phone, laptop, Xbox etc. I have even tried using a 4G hub from a different internet provider and the same issue occurs.

I’m wondering if maybe it needs a software upgrade but I cannot carry this out through the internet on the TV at the moment

MSN: 30028460

Software: V.5.28.7.4 MED

Application Version: V.4.18.0.6

Thanks

[Jonesy1]

Well done RebekahR being the first to bring this matter to everyone's attention. It must have caused a lot of frustration. Well done Medion for finding a solution.

Jonesy1

[ricbro86]

Trust me, Medions customer service has been a lot better than Sony's. I vowed to never buy another Sony TV again after my last set which cost 3 times as much as this one packed up after 28 months and Sony weren't interested

[ricbro86]

Medion must be watching this thread 😂, just had a software update (haven't had any updates in the last 12 months)

All seems to be working fine, no new features I can find just a 'do not track option in the settings. Build date is now 16/11/2020

[Radders]

How did you get an update if you had to disconnect from the internet?

[ricbro86]

@Radders The tv has been back connected to the internet for the last 24 hours (they issued a fix server side if you missed it) and the tv popped up with the software update (I didn't manually scan for an update)

[taxonomy]

Thanks for spreading the joy.   I have followed the procedure and all is well again. I have turned off auto update as well!