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MD31439 dark image

3 REPLIES 3
Gorf
New Voice
Message 1 of 4
788 Views
Message 1 of 4
788 Views

MD31439 dark image

My TV has a dark region regardless of the source. 

6CA1E338-5E10-4D66-954D-DE2FCDAA8E33.jpeg


Is this likely to be repairable?

3 REPLIES 3
Fishtown
Superuser
Message 2 of 4
784 Views
Message 2 of 4
784 Views

Hello @Gorf  and welcome
this does not look good.
you should contact medion support immediately to claim your guarantee.

before that you can try a residual current discharge but that looks more like a technical defect.

bye Fishtown

https://community.medion.com/t5/kb/en/ta-p/92923

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Alles was man lange genug, konsequent mit System durchführt, führt zwangsläufig zum Erfolg.
Gorf
New Voice
Message 3 of 4
743 Views
Message 3 of 4
743 Views

Thank you @Fishtown - I'm not entirely sure if the RCD fixed it, but it's fixed now!

 

I planned to contact support, but first I tried the RCD that you suggested. I left the TV off at the socket for 15min. When I turned it back on the problem was still there.

 

I contacted support and got an email back really quickly, maybe 90mins after sending them the issue. They recommended a factory reset before starting the returns process, but when I turned the TV on to do the reset, the screen was back to normal. I did the factory reset anyway. I don't think that they could have sent any sort of fix remotely once they had the serial number, so I think it must be the RCD that did it.

 

Thanks for your help 🙂

 

2C580D61-2AED-4C83-A909-A35D225B8ECD.JPG

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Gorf
New Voice
Message 4 of 4
721 Views
Message 4 of 4
721 Views

I spoke too soon 🙁

684F9745-7C0E-4A9D-A9C7-B6A42ADBB57A.jpeg

3 REPLIES 3