How to fix: Stuck on logo, no post, no recovery (after windows update)

[Sylvean]

Hello.

I have stumbled upon many threads with the same issue as I had : the computer failed to go past the boot, likely du to a windows update. Leading the computer to be stuck on the logo.

Windows repair media could be booted but not go past POST. memtest ran without issue. Linux same as windows, boot but no POST.

How to resolve:

1. Read : https://mcendon.github.io/gigabyte/BIOS_update_operation_instructions.pdf
2. Download the .zip, unpack it to your an USB key. just to be sure copy the bootx64.efi (or whatever it was named I forgot) at the root also.
3. Then download the bios update for your motherboard (mine was : https://cdn.medion.com/downloads/software/00_Bios_Crawler_E50_Defender_P50_Deputy_P60_Scout_E30.zip)
4. Unzip the update to the usb key along the .efi and folder extracted previously.
5. Restart you computer and boot on the USB (make sure secure boot is off, don't know if it matters but I disabled it)
6. Plug-in the power if it isn't already
7. you will be met with a shell, type the name of the .efi at the root of the usb.
8. The update will start, then the PC will shutdown, once it's done start the computer and you should be good to go!

Cheers,

Sylvean

[Sylvean]

Whoop small edit, after running the .efi, type the name of the .BIN file to start the update.

[Banzay4ik]

Looks like it's my turn to struggle. 

I have P15609.

Today it just stuck at Medion logo and would not boot. 

I  tried all common stuff, like pressing F2, F10, F12. No luck at all

And then I found this forum, and by simptoms it seems same Bios issue as a lot of medion 

users experiencing. From my understanding I need 2nd computer where I will need to create boot USB stick

And correct files

. Can anyone assist with this task. Probably step number 1. will be identifying and downloading files. 

[Major_ToM]

Hi @Banzay4ik ,

first of all you maybe would have received a faster answer, if you would have launched a new/separate request, but here we are, hoping to help you with your issue.
Generally we would need the 8-digit MSN article number ( 3003xxxx) to provide precise help, but when you own a machine with Windows 10 OS, wie would suggest to to a installation with the official Microsoft Media Creation Tool

Cheers

Major ToM

[Banzay4ik]

My  my MSN number is 30028182.

I belive my windows recently updated itself to windows 11.

Is this Microsoft media creation tool actually a form of boot USB? 

• So basically from my understanding I need another computer /laptop where I will download this software and create this USB creation tool?

1. Soory it was long time ago when I was dealing with installation of windows or any other core software. 

[Fishtown]

Hello @Banzay4ik  and welcome!

Yes, that's correct. You need a second computer to create a bootable USB drive.

Then plug it in, start the computer, and press F7 to access the boot menu.

bye Fishtown

[daddle]

@Banzay4ik

 If it is welcome I will answer your questions.

 First: yes, you need a functioning Laptop or Desktop PC to download. And a minimum 8 GB  empty USB stick 

Second: Yes the USB Stick is a Windows Installer stick, containing the latest Windows 10 (or 11)  Version.  Which is advisable to apply because your Laptop was designed for Win 10. You can or install Windows  from scratch complete clean; --  or with the offered Repair Link you can start a Win RE,  for trying to restore your defective installation, probably a problem with the starting sectors.

Bye, daddle

[daddle]

@Banzay4ik 

Well, now you got almost the same basic information double. That should help!  😉

But there is still another way you could try:

Using Power Recover, Manual page 36 ->  https://cdn.medion.com/downloads/anleitungen/bda_p15811_p15805_p15609_p15603_p15601_en.pdf

In a second partition D there is an image in a folder Recover. This is the basic installation image at time of purchase.

You could start your Laptop with the F11 tab pressed, to enter Power Recover. This will work  if there is no UEFI or hardware, or electronic disc fault

It allows to reinstall the basic Win 10 installation, with all the drivers ready installed.

The only small disadvantage is you have to make a Windows Update afterwards.

But this is easily done, if you make use of the Win 10 installation stick, and do an inplace update

Just call  setup.exe in the inserted Windows USB stick, ooted the newly restored C-drive with the original Windows factory Installation at time of purchase.

Afterwards you restored Windows with the Power Recover method. 

This updates your Windows to the latest version in one simple go!

Bye, daddle

[Major_ToM]

---

@Banzay4ik  schrieb:

My  my MSN number is 30028182.

Is this Microsoft media creation tool actually a form of boot USB? 

• So basically from my understanding I need another computer /laptop where I will download this software and create this USB creation tool?

1. Soory it was long time ago when I was dealing with installation of windows or any other core software. 

---

Hi @Banzay4ik ,

absolutely, at first you have to create a bootable USB driver (see instruchtions/informations on the Microsoft website) with another available device with internet connection and afterwards start your device with the created USB stick plugged in.

It´s no problem,if further assistance is needed, but there is also plenty of information provided by MS

Cheers

Major ToM 

Edit: daddle & Fishtown thankfully answered in the time it took for me, to create my answer.  😉

[Banzay4ik]

There is a problem when I press F11 to enter bios menu it doesn't work.

But if I remove Ssd it goes to bios straight away after message no boot able device found or something like this.