Ethernet not working

[Guacanoele]

Never used ethernet for two years, decided to try today.

It will not connect, will not override wifi.

Checked everything is working, my other laptop will connect automatically.

Looked on internet but have no idea.

Help??!!

[mats749]

Hi @Guacanoele 

Welcome to the community! 🙂 

Need some more details of the computer, do you have the MSN number ? 

Thanks 

Mats749

[Guacanoele]

30027144

[mats749]

Thanks @Guacanoele 

Assuming that the Wi-Fi is fine, I’d recommend updating the LAN drivers first.  Instructions can be found here 

Thanks 

Mats749

[Guacanoele]

Did that and reset network already

[mats749]

Do you have any link lights on the port?

What other troubleshooting have you completed?

Thanks 

Mats749 

[Guacanoele]

Yes switch has lights on. Cable fine, it works on my other laptop. Did internet connection trouble shooter, it said cable is not in properly or is broken, which is not true because it works on other laptop. Also been into device manager, it states it is working properly. So I'm at a loss??!!

[mats749]

@Guacanoele 

Have you checked windows is not trying to disable the LAN adapter to save power? 

You should be able to find this out by right clicking the LAN driver> Properties>Power Management

Thanks 

Mats749

[Guacanoele]

So that was ticked in properties, so I unticked it thinking that it!

But no.

So when I plug the ethernet cable into the switch, no light.

When I plug the cable into my work laptop, light comes on, work laptop switches to ethernet from wifi.

Unplug the cable and plug it into home laptop and light goes off, laptop says again is cable in or broken.

It is as if the socket ton the back of the laptop is dead, I cant think what other options it could be?