Touchpad partially recognised

[the_dodo]

Hello,

I recently bought an erazer p60 and just installed windows11 successfully. Both in the bios (even before installing w11) or when booted on w11, my touchpad "works" to a certain extent : physical bottom left and right clicks work and gliding and "taping" with one finger moves the cursor and left clicks. However, gliding and clicking with 2 or more fingers does nothing, which is rather bothersome, especially not being able to scroll with 2 fingers.

I have installed all the drivers appearing on the medion p60's page, as well as w11's ones.

The main anomalies I have are these :

1 : In the w11 touchpad options, I don't have the "gesture options"

2 : In the advanced touchpad options, I don't have the "ELAN" menu (I asked the support, it is supposed to be an elan touchpad)

3 : In the device manager my touchpad is recognized as a "ps2 mouse", and nothing in the interface devices (I saw some tutorials where the touchpad was there)

4 : I tried installing this elan driver : https://www.catalog.update.microsoft.com/Search.aspx?q=elan+touchpad
onto the "ps2 mouse". I had a popup telling that it might not be adapted, and after installing and restarting, my touchpad wasn't working at all. Uninstalled the device at it was back to "normal" (partially functioning).

So I contacted the support, telling me to send back the pc. I can't do it as I need it for work. I would be glad if any of you has a solution.

Thanks in advance

[Fishtown]

Hello @the_dodo and welcome
state the MSN number of the device.
Your pictures cannot be seen yet, they have to be released to others first.

bye Fishtown

[the_dodo]

Hello, my msn is : 30036599

Ah sorry for the pictures, how do I "release to the others"?

[Fishtown]

Hello @the_dodo 
it's all good.
The images must first be checked by a Medion moderator before being released. For example, they may not contain a serial number, be political in nature or be discriminatory.
If you do not comply with the rules you will be rejected. If everything is good, we won't see her until tomorrow at the earliest.

bye Fishtown

[the_dodo]

Hi again,

I tried again installing elan drivers, got the same incompatibility warning than first time I tried, and like first time, the touchpad wasn't responding at all after pc restart. However when investigating device manager I found this :

The touch pad, despite not working at all, is now named elan pointing device instead of ps2 mouse. However, what concerns me is the upper red squared message on the picture above telling that the touchpad is plugged in a ps2 mouse port. I hope these information can help you figure out what is happening.


Moreover, can someone provide me with the recommended deputy p60 touchpad drivers. Here are the ones I downloaded here :

https://www.medion.com/fr/service/product-detail/30036599/0571479915?src=my-products

But I can't find which one is supposed to be the touchpad driver

[Fishtown]

Bonjour @the_dodo 
Votre dernière photo montre que les pilotes sont toujours au format ZIP. Vous devez d'abord les décompresser avant de pouvoir les utiliser.

votre pavé tactile est :

C'est ce qui est dit dans le manuel d'entretien Clevo et c'est également décrit comme ceci dans le manuel d'utilisation :

Le contrôle gestuel devrait donc fonctionner.

au revoir Fishtown

[the_dodo]

No the photo I took was just to help you or somebody else show me which of the folders contained the touchpad drivers, if there are any. Indeed I had already unzipped the folders to install the drivers. I did it again and this is the console ran thanks to the install file in the drv_Crawler_E50_Deputy_P60_w11 folder unzipped :

And after installing them and restarting, I still have the problem of the touchpad being recognised as a ps2 mouse with drivers from 2006 and with no gesture options showing up in the w11 touchpad menu :

[Fishtown]

Hi @the_dodo 
somehow there is a “worm in there”.
All I can think of now is to go into the BIOS and activate “load optimal defaults”.:

To enter BIOS, turn on the computer and press F2 as the system “Boots up”.

and then press F9 to load the "BIOS defaults", and then press F10 to save and exit the settings.

Now try again and check Device Manager

bye Fishtown

[the_dodo]

Well, it didn't work. Still thank you for your time and help. I guess I will have to send it back, unless anyone thinks of something