No network card in my new ERAZER - DEPUTY P40

[Ripley]

Hello,

I've receveid my new laptop today.

I installed Windows but during the installation I had a message indicating that I was not connected to Internet whereas I had connected the network cable. No network adapter is found in device manager.

I restarted the computer, at the BIOS level I can't find the LAN controller.

It's as if the network card had not been installed in the laptop!

I don't know what to do...

Please help !

Thanks

[Ripley]

Again me.

I think that no device was installed because at the graphics card level, it says: Microsoft base video card. I have 7 unknown devices... how to install the drivers?!

I have search the ID of the material, for example I have : 

acpi ven_int c&dev_1046

But it's hard to know what to do with this information...

Thanks for your help !

[Fishtown]

Hello @Ripley and welcome
don't you have drive D :
with a folder with drivers?
Otherwise try installing these:

https://www1.medion.de/downloads/?op=search&lang=uk&type=TEXT&param=deputy+p40&imageField.x=0&imageF...
You may need to uninstall the old drivers first.

bye Fishtown

[Ripley]

Thanks ! 

I don't have a D disk.

Windows 10 Pro is installed, but I don't have any network or graphic card as you can see on my photo : 

I don't know the origin of the problem...

Thanks for your advice !

[Fishtown]

Hello @Ripley 
your picture has to be released for us first, unfortunately.
Please provide the MSN / MD number of the computer.
Was this bought without an operating system?

bye Fishtown

[Ripley]

I understand : 

MD 62551

MSN 30035597

Finally, I've updated the pilot of the wifi with success.

With internet on, it was easier to install others pilots.

I've done the graphic card next and so on. I think that the laptop is fonctionnal now !

Last problem not solve yet, the sound. Impossible to activate it.

All the pilotes are ok, windows update is ok too (windows 10 Pro).

With headphones on usb it's ok, but without I've a red cross.

I've searched in the bios, but found nothing.

I've this error message : le périphérique audio semble débranché

audio device seems unplugged

If you have an idea, it'll be great. 

I'm desperate, I have no idea where the problem can come from...

[Ripley]

Update !

I've found one périphérique that doesn't works !

Intel high definition audio

intelaudio func_01&ven_10ec&dev_0256&SUBSYS_1EE39BB13&REV_1000

I can't find any pilote...

[Fishtown]

Hello @Ripley 
Have you downloaded the driver package (Post3)? then unpack the zip file.
you will also find audio drivers there, folder 14/15 (but these are for win11)
but you should try.
sound: Nahimic by Steelseries

bye Fishtown

[Ripley]

Hi,

Thanks, I haven't see the package donwload !

But it doesen't work : the size is O, I think maybe there is a problem : 

Can you send me the link again ? 

Thanks so much for the help !

[Fishtown]

Hello @Ripley 
hmm... I can download them there, both in "download" and via "detail". strange!

otherwise try the medion service page:

https://www.medion.com/de/service/product-detail/30035597

Bye Fishtown