Keyboard back light not functioning correctly

[EL_HoBo]

My x6807 has developed an issue with the keyboard no longer lighting up. it went through a period of not starting up then going into default light mode but now will not light up at all. i have re installed the control center but that has not helped. if i try to use the control center to turn it on it just shuts down the control center. any help/advice will be much appreciated.

[Gehringer]

Hi @EL_HoBo ,

can you please provide the MSN number of your unit?

Also, have you tried any other troubleshooting in addition to reinstalling control center?

Regards,

Gehringer

[EL_HoBo]

Hi it is 30026173 i check for up to date drivers and even tried a factory reset but still have the same problem.

[Gehringer]

Hi @EL_HoBo ,

is your unit still in warranty?

Regards,

Gehringer

[EL_HoBo]

It is thankfully. I'm talking to medion it's soundlng like will be sending to be looked at