Erazer p10 control centre not opening

[awindsor]

I recently bought a refurbished P10 erazer and I'm trying to change the RGB colours on the keyboard, it looks like I need to access the control centre by using the hotkey app however when I try to open the app a popup comes up asking if I allow it to make changes to the computer then  nothing happens when I click yes. I have tried installing the hotkey driver software from the median website but that hasn't made a difference. 

anyone have any ideas? 

[Fishtown]

Hello  @awindsor and welcome
the specification Erazer p10 is too imprecise, there are so many different models. please name the MSN number of the device

bye Fishtown

[awindsor]

Hello

Thank you, the MSN is 3002 9468

[Fishtown · Accepted solution]

Hi @awindsor 

did you restart the computer after installing the software and also start the control center as described here?

https://community.medion.com/t5/FAQs/How-do-I-change-the-keyboard-lighting-on-the-ERAZER-Deputy-P10/...

bye Fistown

[awindsor]

Hi

Just reinstalled again and rebooted and it works now.

Thanks so much for helping

[Kwa_feur]

Hello, i had trouble opening my control panel as well. I used to be able to open it by pressing fn+/ on the numpad but last time i tried it would load and i would see the logo of the app briefly appear on my task bar and then dissapear. and now it wont open at all anymore and my keayboars light has reverted back to the original color. Also its not the samle control panel that u have linked to, do u think u can help me?

[Fishtown]

Hi @Kwa_feur and welcome

EDIT: sorry, what I wrote refers to a different board manufacturer, you have a Deputy P10?

If your control center doesn't work anymore you have the same problem as many others in the last week. You can find a solution here:

https://community.medion.com/t5/ERAZER-Gaming-NBs/control-center-package-v6-069-startet-nicht-mehr-M...

bye Fishtown