Erazer X67098 - Second monitor not detected

[Gil]

Hello!

I'm trying to connect a second monitor using the two HDMI ports of the Erazer X67098. I can connect one screen in any way I want (both HDMI ports work with both screens), but if they're both connected, the one that gets connected second simply never turns on, no matter which port I use first.

I checked the display driver for the GeForce GTX 1070 and everything is up-to-date. I rebooted trying several things, but so far nothing is solving the issue.

Any ideas what the problem could be?

Thank you for your help and have a nice Friday!

Kind regards,

[Gehringer]

Hi @Gil ,

can you please confirm the MSN number of your unit?

Also, is it in warranty?

Regards,

Gehringer

[Gil]

Hi @Gehringer ,

Thank you for the feedback.

The MSN number is 10022833 and it's still under warranty until 15.11.2021.

Thank you for any help you can provide and I look forward to hearing from you.

Kind regards,

Gil

[Gehringer · Accepted solution]

Hi @Gil ,

The unit is described as having only 1 HDMI on the rear enabled, which is most likely the one from the graphic card.

Can you please try to connect the second monitor using the Display Port?

Regards,

Gehringer

[Gil]

Hi @Gehringer ,

Ahhh that must be why! Unfortunately I don't have any cables at hand to test the Display Port, but I think we can leave it there. I'll give it a shot once I can find a display cable, then it should work as intended.

Thank you for your help!

Kind regards,

Gil