12.05.2023 23:30 - bearbeitet 12.05.2023 23:37
12.05.2023 23:30 - bearbeitet 12.05.2023 23:37
Hello All,
Please give your suggestions.
I have erazer x25 beast laptop. MSN 30031692 30031692 . i have bought hp thunderbolt g4 280w docking station.
when I connect my laptop and docking station via usb c cable, my external monitor is not starting up, everything in my laptop stucks. my mouse pointer don't move, screen freeze at all until I disconnect my usb c cable.
i updated all windows update, all HP docking station firmware and medion drives aswell.
Please help me to fix it.
Thanks
am 13.05.2023 08:05
am 13.05.2023 08:05
Hello @sisu and welcome
your Beast x25 (barebone Tongfang GM7ZG8P * )
has a USB-C / +DP port that supports a monitor with the appropriate adapter.
But he has no Thunderbolt function because this is not supported by AMD Ryzen 9 Mobile 5900HX .
bye Fishtown
* https://fccid.io/2AKHFAX200NG/User-Manual/AX200NGW-UserMan-5174928.pdf
am 13.05.2023 12:59
am 13.05.2023 13:18
am 13.05.2023 13:18
Hello @sisu
I don't know of such a trick as the AMD processor can't do it.
Your link to the other docking station is also Thunderbolt, so it doesn't work either.
Which devices do you want to connect with it?
bye Fishtown
am 13.05.2023 14:02