on 15.07.2019 16:02
18.10.2019 10:24 - edited 18.10.2019 10:26
18.10.2019 10:24 - edited 18.10.2019 10:26
Hi @zothar,
you can reach NVIDIA's support page here.
In there you will find a lot of information regarding its products, including FAQ.
They also offer you support through FORUM, live chat and E-Mail.
I hope the information I have provided earlier may help you later during your journey.
Please come back to tell us if you got your issue solved.
Regards,
Gehringer
18.07.2019 09:48 - edited 18.07.2019 10:02
18.07.2019 09:48 - edited 18.07.2019 10:02
Hi @zothar
Sorry for late reply on this, could you give me the MSN number of your machine so i can check the specs and compatibility of the right model
in the meantime, if you haven't done so already ,could you check with the seller of the graphic card if he is able to give you any indication that it is compatible with your model of laptop?
Also , would you be able to describe the symptoms/issues you are experiencing, maybe we can troubleshoot this without you having to buy anything 😉 , also tell us which operating system you ae using . Many thx.
Thank you for your patience.
on 20.07.2019 09:31
on 20.07.2019 09:31
First of all thank you for your replay
Secondly the MSN is 30014554
Thirdly, I've switched back to the GeForce video card, to experience the problems, so I can give you a better description, and the problem miraculously disappeared...
(I couldnt play Overwatch, because Ive got an error, that the driver is outdated, which is fine, I dont care about Overwatch that much, and I dont want to risk having problems again, and I did get a blue screen after couple of hours of gaming, which is probably a hard drive problem, but otherwise everything's fine so far)
I will come back if I experience some bigger problems later on
Have a lovely weekend 🙂
on 20.07.2019 09:42
on 20.07.2019 09:42
By the way, the last problem with the video card was, that it freezed the screen, and I had to restart it
I'm using win7, but I had the same problem (and others with both) with win10 as well
on 21.07.2019 09:06
on 21.07.2019 09:06
moin @zothar
Possible cause of frozen image:
Ram-Memory defective, check this
PC too hot, fan cleaning
Graphics card is not properly in the slot, contact difficulty
Tschüss Fishtown
on 23.07.2019 06:29
on 23.07.2019 06:29
Hi @Fishtown
Thank you for your reply
So far I'm not sure how smoothly I will be able to use my laptop for gaming, it did freeze one time, but it wasn't like before, now the game only stopped, not responding, and I was able to restart it
I want to give this couple of weeks to see, how would it work, and get back to this after
Thank you all for the comments
on 16.10.2019 23:48
on 16.10.2019 23:48
Hi again @Fishtown and @TPFLegionaire
The King has died. I mean the videocard. I would like to replace it, but I don't know which one is compatible
I've looked at ebay.co.uk, but I don't want to spend £90, and later release, it's not working
Can you pls help me out with this, and if you can, show me some examples via ebay.co.uk?
Thank you
P. S. I want a similiar card, nothing too expensive...
on 17.10.2019 10:33
on 17.10.2019 10:33
Hi @zothar,
here it follows your original graphic card specs:
NVIDIA GeForce GTX670M
* Codename: N13E-GS1-LP-A1
* Pipelines: 336 - unified
*Core clock: 598 MHz
* Shader clock: 1196 MHz
* Memory clock : 1500 MHz
* Memory bandwidth: 192 bits
* Memory type: GDDR5
* Max. Memory size: 3072 MB
* Shared Memory: no
* DirectX: DirectX 11, Shader 5.0
* Transistors: 1950 million
* Manufacturing
Process : 40nm * Features: Optimus, SLI, PhysX, Verde Drivers, CUDA, 3D Vision, 3DTV Play
You can contact the manufacturer's customer service team and ask for a list of compatible graphic cards but we can only recommend you to use the original ones since they have been homologated for your product.
Please let me know if it helped.
Regards,
Gehringer
on 18.10.2019 07:48
on 18.10.2019 07:48
Hi @Gehringer
Thank you for the reply
Unfortunately the details is not helping in this situation
How can I contact the manufacturer's customer service team?
Thank you
18.10.2019 10:24 - edited 18.10.2019 10:26
18.10.2019 10:24 - edited 18.10.2019 10:26
Hi @zothar,
you can reach NVIDIA's support page here.
In there you will find a lot of information regarding its products, including FAQ.
They also offer you support through FORUM, live chat and E-Mail.
I hope the information I have provided earlier may help you later during your journey.
Please come back to tell us if you got your issue solved.
Regards,
Gehringer