Medion Erazer Engineer P10 randomly freezing

[Braindead]

Hi All, 

 I have to work on my friend's Medion Erazer Engineer P10. Surprisingly there are 2 stickers on the back: first one says MD 34830 and MSN 10024811, nothing else. The other one says the product name, model name MT39, type name MED MT 8357N, ML-110000, MSN 10024651 and MD35262. That's two product code which is confusing but he second one seems the right one.

 Worked for two years (about) fine and last October (2025) problems started.

 Freezing, BSODs and then system repairing boot loop. That's how I got it. As I couldn't get the system out of the loop, I decided to reinstall the OS (Windows 11). Drivers up to date.

 Worked fine for two months then the same problem occured.

 Memory test ran without problem. GPU seems to work fine. Changed the NvME SSD to a different brand, different size to test. OS reinstalled.

 Now, after a month again working fine, I will get it back as crashes again. Sometimes during light-mid gaming with crackling noise or just simply dies on the owner. At the moment it seems like running but with black screen and moving cursor only and no response.

 Do you have any ideas?

 I'm thinking about the motherboard dying (or a CPU problem), an ageing PSU or - as the latest drivers are from 2022, from Medion's website - incompatibility problem (latest OS (Windows 11 25H2 or even 24H2) contra old motherboard/chipset drivers from the driver package.

 It has a Gigabyte B660M DS3H AX, Intel 12th i7-12700F, 16GB DDR4. The motherboard's BIOS version is 103 which is a custom Medion not a factory Gigabyte, which starts with an F. The BIOS date is 12/26/2022 which is - I think - the latest one. The video card is a Zotac GeForce RTX 3060 8GB, the original NvME was an 1 TB Phison, and the PSU is a 650W InWin BE B65E.

Thanks in advance

[daddle]

@Braindead 

Hi. the MSN 10024651 (MD35262) is a originally P10 for the Netherlands.

--> https://www.medion.com/de/service/product-detail/10024651

The MSN 10024811 (MD 34830) is  a UK model called  ERAZER Engineer X10 (MD 34830) UK.

--> https://www.medion.com/de/service/product-detail/10024811

They are technically almost similar,  just the mainboards differ in version (important for a Bios Update)

MSN 10024811 

MB GIGABYTE B660M DS3H AX DDR4 (MB MSN  20069821)  MSN 10024651 (MD35262)
GIGABYTE B660M DS3H AX DDR4 1.2 AX211  (MB MSN 20070466   You can look on partition D (or E:\ or even C:\) for the file swconf.dat  In it you find the valid MSN bye, daddle

[Braindead]

@daddle 

Hi, thanks for the reply.

Is this file part of the OS or should it be on the original factory install drive? Because the original NvME was replaced and the OS was installed from scratch.

[daddle]

@Braindead 

Yes, it comes with the original disk. on one of the partitions named. If you still own the original one, you can make use of an PCie (NVMe) adapter to USB or directly an external housing, which allows to use the old M.2 as an external disk) 

But you can check with msinfo32.exe (Win Tab plus R --> msinfo32.exe --> Enter

On the first page in the line System-SKU the MSN ar the last 8 digit numbers

Also you will find the Bios Date in th eline Bios Version/ -date .

daddle

[Fishtown]

Hello @Braindead and welcome!

There's a new BIOS available: https://cdn.medion.com/downloads/anleitungen/BIOS_UPDATE_GIGABYTE_B660M_EN.pdf

But that won't fix your problem. And I would only install that once the problem is fixed.

It might be the RAM; you have two modules. Try using one at a time to see if it still crashes.

bye Fishtown

[daddle]

@Braindead 

Das hilft ja richtig weiter. Das neue Bios habe ich absichtlich nicht empfohlen, das ich in dem Rechnerzustand mit der Gefahr eines Crashes, warum auch immer, keine Systemfirmware neu aufspielen würden

.

Und zweitens du scheibst  doch  glaubwürdig und kompetentt, dass du auch den RAM schon getestet hattest..

Dann  nehme ich nicht an du hättest nur einen Riegel sondern die  zwei vorhandenen getestet., auch mit Herausnahme je eines Riegels

Was du ergänzend machen solltest wäre  die Ramriegel jeweils im anderem Slot einstecken und testen.

Gruß, daddle