Erazer medion start up issues

[AlfieA]

Evening

I am a computer novice and I'm having difficulty starting up my PC?

I can't seem to connect the PC to the monitor.. I have tried a HDMI and a VGA but I can't seem to get anything on the monitor? All I get on the monitor is power saving mode.

I know the monitor works as I have used it previously?

Any help would be greatly appreciated as buying a pre built PC I thought this would be easier.

Thank you

[Fishtown]

Hello @AlfieA and welcome,

in order to be able to tell you more, more information is required from you.

please state the MSN number of the device.

bye Fishtown

[AlfieA]

Hello @Fishtown, thank you very much for your response. I believe my MSN number is 10024314. Hope this is of some help. Thanks again. 

[Fishtown]

Hi @AlfieA 

you have a ERAZER Engineer P10 (MD 34625) A-UK  !

It has happened several times before that users have used the connections from the board. they are closed with a cap and are not active. You may only take the connections from the graphics card.

bye Fishtown

[AlfieA]

@Fishtown , Brilliant! You're a life saver, thank you so much.