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Contacts recognized in one app, but not the other?

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Bolton84
Newcomer
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Message 1 of 3
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Contacts recognized in one app, but not the other?

Since the update from yesterday, it seems that the contacts from my Sim card aren't recognized any more in the Phone and SMS app. I double checked the sim card's content with the O'Reilly First Call app and they are all there.

So why doesn't the SMS and Phone app recognize them? When I choose 'Show contacts > Sim Card' it shows 0 contacts, which should be more, because as mentioned earlier they are still on the sim card.

I'm using a Medion P4013, which is using Android 4.0.4

 

 

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stanley69
Beginner
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Message 3 of 3
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Hello,

Please follow below steps is:

  1. On your Android phone or tablet, open the "Settings" app.
  2. Tap Google Settings for Google apps Google Contacts sync Also sync device contacts Automatically back up & sync device contacts.
  3. Turn on Automatically back up & sync device contacts.

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Gehringer
Retired
Message 2 of 3
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Message 2 of 3
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Hi @Bolton84 ,

 

it is not an easy question talking about a phone using this android version.

 

The first thing I can recommend you to backup your data and try is to update your android to the Jelly Bean version 4.1.2, which was available for your model a few years ago.

 

Regards,

Gehringer

stanley69
Beginner
Message 3 of 3
1,648 Views
Message 3 of 3
1,648 Views

Hello,

Please follow below steps is:

  1. On your Android phone or tablet, open the "Settings" app.
  2. Tap Google Settings for Google apps Google Contacts sync Also sync device contacts Automatically back up & sync device contacts.
  3. Turn on Automatically back up & sync device contacts.
Tags (1)
2 REPLIES 2