Contacts recognized in one app, but not the other?

[Bolton84]

Since the update from yesterday, it seems that the contacts from my Sim card aren't recognized any more in the Phone and SMS app. I double checked the sim card's content with the O'Reilly First Call app and they are all there.

So why doesn't the SMS and Phone app recognize them? When I choose 'Show contacts > Sim Card' it shows 0 contacts, which should be more, because as mentioned earlier they are still on the sim card.

I'm using a Medion P4013, which is using Android 4.0.4

[Gehringer]

Hi @Bolton84 ,

it is not an easy question talking about a phone using this android version.

The first thing I can recommend you to backup your data and try is to update your android to the Jelly Bean version 4.1.2, which was available for your model a few years ago.

Regards,

Gehringer

[stanley69 · Accepted solution]

Hello,

Please follow below steps is:

1. On your Android phone or tablet, open the "Settings" app.
2. Tap Google Settings for Google apps Google Contacts sync Also sync device contacts Automatically back up & sync device contacts.
3. Turn on Automatically back up & sync device contacts.