Medion Service App claims it hasn´t internet

[alb_ruiz]

Hi,

In order to troubleshoot my MEDION ERAZER X7738 D on Windows 10 21H1 that hibernates or reboots with no apparent reason i've tried to install the Medion Service App but it claims that it has not internet when it's no true. The only possibility it's to load it offline... but then you cannot do a complete diagnose.

How can I make the app to detect internet. The PC is capable of doing a windows update without any problem or navigate through internet, but for some reason Medion Service App claims it hasn´t internet.

Thanks in advance,

Alb

[Gehringer]

Hi @alb_ruiz ,

please uninstall the medion service app completely and then re-download and re-install it.

If problem persists, then please reset your network connection as advised here

Regards,

Gehringer

[alb_ruiz]

Hi @Gehringer,

I've tried both of your suggestions but there was no luck.

I still recieve the same message when l load the Medion Service App (Offline or retry -for ever-)

thank you for your help.

Alb.

[alb_ruiz]

On windows event viewer i've found the following information:

Nombre de la aplicación con errores: WinDiagBaseline.exe, versión: 2.9.3.1, marca de tiempo: 0x60264c3a
Nombre del módulo con errores: ntdll.dll, versión: 10.0.19041.1110, marca de tiempo: 0xe7a22463
Código de excepción: 0xc0000374
Desplazamiento de errores: 0x00000000000ff259
Identificador del proceso con errores: 0x10a8
Hora de inicio de la aplicación con errores: 0x01d7820fc799b8a7
Ruta de acceso de la aplicación con errores: C:\Program Files\Medion Service App\WinDiagBaseline.exe
Ruta de acceso del módulo con errores: C:\WINDOWS\SYSTEM32\ntdll.dll
Identificador del informe: bda3adb8-1b9f-495a-8f21-9f73dd66eb68
Nombre completo del paquete con errores:
Identificador de aplicación relativa del paquete con errores:

Just in case it helps.

Thank you!

[Gehringer]

Hi @alb_ruiz ,

would you be willing to backup your data and perform a full reset of your unit?

That should reinstall all the drivers and end this compatibility issue.

Regards,

Gehringer

[alb_ruiz]

Thank you @Gehringer,

sorry for not having given feedback before. I've been busy.

As you sugest reinstalling windows 10 might be the solution but before I wanted to try other options.

I upgraded de Realtek net and the AMD Chipset drivers and now the system doesn't reboots unexpectedly any more 🙂

All the applications seem to work right, but for some reason Medion Service App doesn't load any more, neither online or offline. It stays in background and if you try to execute it again it says it cannot be executed mora than once.

Thank you again and best regards,

Alb  

[Gehringer]

Hi @alb_ruiz ,

when you receive the message saying  that it cannot be executed more than once, please open your task manager, look for the Medion app program in the list of apps running and close all of its instances.

Once it is done, you should be able to run it.

Regards,

Gehringer