Hotone Ampero - No device connected

[Deleted]

Hello,

Just bought a Medion S15449 and everything works pefect except the software I use to manage settings on my external USB audio card "Hotone Ampero".

I installed latest driver from the Supplier.

Windows detects it and can actually play audio through the audio card but the software is not able to detect the connected device.

The same software on my old Windows 10 PC does detect the connected device.

I already tried with :

• -different USB cables
• -Installing older device drivers
• -installing and re-installing everything and rebooting system in the meanwhile
• -updating to Windows 11 didn't fix this issue
• -resetting the audio card to factory settings

Is there anything I can further try?

A more technical description of the problem with screnshots here: https://www.thegearpage.net/board/index.php?threads/ampero-editor-no-device-connected.2309406/

Thanks

[Major_ToM]

Hi @Deleted ,

sorry for that late reply but I´m interested if you´re still in need of any assistance, or if you could solve the problem.
Would be nice to have an answer on this one

Cheers

Major ToM

[Deleted]

Hello Major_ToM,

unfortunately I have not fixed the problem yet.

The audio card software is not able to speak with the device on this laptop.

[Major_ToM]

Hi @Deleted ,

speakling generally, If the soundcard is displayed and set up in Windows (dev manager), it should not really be the windows supply, which ist the problem.
If you´re using the USB 2.x port, you could try the USB 3.x (Type C) port which deliver more than the 500mA.
Second alternative would be to use a USB-Y Cable to ensure the ext. device has enough power.

Cheers

Major ToM

[Deleted]

Thanks for the reply. Unfortunately no solution worked.

[Herose]

I am also having the same Issue. Did you get any solution?

PrepaidCardStatus

[Deleted]

I have tried everything but nothing worked. Have you got the same problem with the same Ampero and Medion model?

[Deleted · Accepted solution]

The Ampero Editor started working after this updates on Windows 11:

• 2022-09 Anteprima dell’aggiornamento cumulativo di .NET Framework 3.5 e 4.8.1 per Windows 11, version 22H2 per x64 (KB5017271)
• Windows 11, version 22H2