Hello Medion community, I have a serious heating problem with my Erazer MAJOR 15 X1 model computer and the device is only 3 days old, I need your experiences. I will explain the problem in detail: Case 1: I left the computer idle and went to the market. When I returned, the device was too hot to touch (the keyboard/case was practically burning). The screen was off and the system was completely off. Case 2: The same situation happened again. Each time, the device got unusually hot while idle (no applications open) and I found it turned off. Last Case: Finally, when I pressed a key on the keyboard to wake up the computer, the device suddenly turned off completely and was very hot again. Details; The BIOS and drivers seem to be up to date. Everything is normal when the device is running and even under load. My questions; - Is cooling system failure common in this model? Could the fans not be working when idle? - Do you think there could be a problem with the motherboard or power supply? - Should I apply to an authorized service for intervention under warranty?
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