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Yes, seems to be the case, although CPUz did see both modules as 16GB each with a total of 32GB, but BIOS was only showing 16GB. Its odd, and I should have cycled the modules just in-case. Never had this issue before with other ATX, Mini ATX, Laptops mobos. No matter, they come up and are working now, so thanks for all the help, appreciated everyone. ... Mehr anzeigen

OK, so an update on this and I now have 32GB working. I decided to take the DDR4 out and use each stick individually in both slot 1 and 2. After booting, both were shown as 16GB correctly. After this, I decided to put both back in, but swapped them round from what they were originally... and it worked! Confused as to why. Seems they needed to be in selective slots, which is odd.   ... Mehr anzeigen

Hi @daddle  Thanks for the reply 🙂   Medion support finally got back and provided another location for the BIOS update, which did install successfully! Location was: https://www.medion.com/gb/service/product-detail/30038681 This is odd as it's not my MD value (MD 62705)   My laptop is: MD 62529 of which I use the BIOS update here, but it failed: https://www.medion.com/gb/service/product-detail/30035490   Anyway, it's installed... but nothing has changed. No mention of the BIOS being updated, nothing. Rebooted into BIOS and check, no version change.   Any ideas from your side? Thanks for the reply, appreciated. ... Mehr anzeigen

Hi all, Just another update from this. I did call Medion and get to their service dept, but still waiting for some more feedback from them. They did confirm the ERAZER Scout E10 does support 32GB of RAM. Due to the driver not giving any information, I've used the pnputil in Windows via command-line and get the below. Still not useful as it does not show what the issue is:   D:\Drivers\Laptops\ERAZER Scout E10\00_Bios_Scout_E10>pnputil -i -a FF.inf Microsoft PnP Utility Processing inf : FF.inf Failed to install the driver : No more data is available. Total attempted: 1 Number successfully imported: 0   Any help is appreciated, thanks. ... Mehr anzeigen

Appreciate the replys so far, but I've been unable to update the BIOS. Installing the "FF.inf" does nothing, running Win 11 24H2. Unsure why its a driver? Usually its a utility tool to flash the BIOS. Any help would be greatly appreciated! Downloaded the BIOS Update from here: https://www.medion.com/gb/service/product-detail/30035490 Thanks. ... Mehr anzeigen

I do appreciate the help 🙂 and thanks so far. Yes, it was the official BIOS update using the driver which failed to work when running the FF.inf file. I also installed fwu.cer cert which resolved the cert issue on Win 11, but thus failed to do the BIOS update. Cheers. ... Mehr anzeigen

Yes, this failed as mentioned in the beginning of this thread. It runs and does nothing, nada! ... Mehr anzeigen

I have found mentions to Insyde H2OFFT tool, which I cannot get. I've also found mentions to "InsydeFlash.exe" tool, but no official download, so no way I'm running anything third-party!   Does my laptop even support 32GB or RAM? Currently, it seems not, and a BIOS update might not resolve the issue.   I've never had such a problem updating the BIOS for a motherboard, what a pain! ... Mehr anzeigen

I've not found a solution to this, so any help? How can I update the BIOS as the official way is not working 😞 ... Mehr anzeigen

OK, so that failed completely. Odd it uses a Windows Driver to do the BIOS update, which initially failed due to invalid root certificate. Bypassed this via reboot in Win11 to disable enforcing digital certs, it then installed, but nothing happened. Waited for awhile, rebooted and BIOS has not changed, same versoin. Is there a BIOS update tool to use for this? Insyde's BIOS update does not work. ... Mehr anzeigen

Thanks for the reply Fishtown. My BIOS version is currently: 1.07.07RME1_00023.   I'll check it out and reply back. ... Mehr anzeigen

Hi, I presume this Laptop is a Medion ERAZER Scout E20? Can you please confirm? What happens when you press F2 at boot? (Keep pressing it until menu comes up). Should present options for booting and entering BIOS. What shows when selecting a bootable device when say a USB boot device is in? ... Mehr anzeigen