Over GEM

Many thanks @Igor28 for offering this diagnosis process.   I tried an external display via HDMI : no problem there. The pink line does not appear on the monitor.   So I tried deactivating the Nvidia graphics via the Nvidia Control Panel to use only the Intel integrated graphics : after rebooting the laptop, the problem is stilll present.   So, according to your reasoning, the issue is with Intel GPU.   So I downloaded the Intel Driver and Support Assistant. It found an update available for the Intel UHD Graphics, so I installed it.  After rebooting the laptop, the problem is still present.   So now I understand I need a full install of this new driver, as the update didn't suffice. I downloaded the DDU utility, but it is a bit technical process and I will need to make time for it.   So I'll keep you posted on that clean install but for now I wanted to share the progress I've already made so far. ... Meer weergeven

Yes, sorry, the screenshot wasn't visible when I asked.   You said you added an SSD. So there was a free slot available? ... Meer weergeven

That's it. Horizontal, pink line at the mid-height of the screen, on the right side. ... Meer weergeven

Thanks for the feedback. Both RAM and SSD are recognized and working OK? ... Meer weergeven

Please let us know how it went! ... Meer weergeven