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I'm sorry, I should have thought of that. I brought it back to Krëfel this morning, they couldn't activate it either so they took it back and I can pick up another new laptop next Monday. I appreciate Krëfel's service but my trust in Medion has been seriously damaged. Anyway, I will close the topic as resolved. Cheers, Robert
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I'm helping a friend of mine who bought a Medion laptop (MSN30035772) from Krëfel in Belgium yesterday. When I try to activate Windows 11 I get an error message that it cannot be activated because the key is wrong because it is already used on another computer. Any suggestions on how to solve this issue?
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