About hennis

Hey there. Thanks for the reply. How can I reinstall windows if I can not see the screen on a restart, I have not done this for that reason. As I mentioned today I put windows 11 on, so there is a new version of windows but a black screen when I hit restart, then after leaving the laptop off for a while, the light comes back on??   I would love to know if there is a way to reinstall the functions on the laptop. I read some where Powershell?   This is the problem from the user manual.   <The screen is black. • This fault can have various causes: −− The operating light (on/off switch) does not light up and the Notebook is in hibernation.>   Let me know when you can? Have a good night. ... View more

Sorry for the late reply, and I appreciate your time. I have been a little worried to do this, as I've never been in a laptop, I always had desktop computers, so building up to doing it still. The guitar plectrum is a good tip, so will buy one.   Thanks for the response. ... View more

Thanks for replying.   It says to remove a memory card, what on earth does this mean, is there a screw there?   All i want to do it clean the fan and make sure it is not touching anything inside the computer, and there is a graphic card with fans on to?   Why did you send  3 download links,  instead of one?  Why does no part of this site tell me what computer I have.   You have just told me its some "Clevo" when all I have ever been told is it is an "Erazer Notebook P17815." Surely this site should of told me what the laptop I have under its official name??   I've never even seen that manual you sent in my life. Why on earth would this not be in the box or on the site when I type in my MSN number?   ---------------------------------   Issue 2 -  I have also had this other issue where my computer will not restart, the screen goes black and I have to leave it off for about 5 mins, then the screen will light up again, its like the screen goes into hibernation when I restart.  Any ideas why it is doing this? It has been driving me nuts, I've never had a laptop which does this? So you know I have tried the function key to light up the screen again and it does nothing. There is nothing going on in windows to tell it to hibernate, so this is to do with the computer?   ---------------------------------   Issue 3 -   There is no Bios updates and barely any of the drivers on this site I need, so where do I get these to please?   ---------------------------------   Final words -   It seems I need to go to University to study a degree to be able to get into this computer. A laptop should be as easy as possible to get into to keep clean and keep healthy, and this one has been made so complex.  Appreciate your help, but yeah this site should be doing a lot more to instruct people on their laptops. It has an extremely poor guide, and its not a great consumer base service for my laptop. I've had to write in a forum to get the answer.     ... View more

This company has made all laptops impossible to get into, which is strange as cleaning your fans and changing the ram is part of having a computer. I have the same issue on my computer with no instructions any where. Last time I buy a medion laptop. ... View more