About hennis

hennis · ‎18.02.2025

There is no to 0 tutorials for an Eraser P17815, the thing is non existent online. Nothing natta, no one showing you how to take one part, no one speaking about bios nothing. Pile of! Even the people who write back in this forum could not even make their mind up what model it is, and finally this company Medion do not care at all about their customers, as if they did they would have updates for drivers and stuff and they have never put out a single update since i brought this stupidly. Just dont buy a P17815

hennis · ‎17.02.2025

This is what I have been saying to you. Both those numbers I provided are from the same computer. On the laptop it says its a Erazer P17815. But the MSN is - 30028173 This should have been a brand new laptop brought not a refurbishment? I was also told to download the manual on here for the Clevo NH50RC / NH57RC Why if this is not my laptop? Now I have been told to use this manual for a Clevo - NH70RZQ CAN YOU TELL ME ONCE AND FOR ALL WHAT THE HECK THE MAKE OF MY LAPTOP IS. Also what is a memory card cover I am being told to remove in the dissemble. I only have a hole for a card so how am I meant to remove this like it says? Cheers.

hennis · ‎17.02.2025

I don't know if this will help, but is this my Bios version? BIOS Version/Date INSYDE Corp. 1.07.13RME1_00009, 17/09/2019

hennis · ‎17.02.2025

Hi, Where do I find the version of the Bios? Recently the o and 5 key have stopped working and then it works, and I have re installed the driver and it does nothing and the keyboard buttons work fine as it will start working again after it freezes. I can not get into the back of this thing, and I've tried with the manual. The clips behind the battery wont click off after having to undo a ridiculous amount of screws 14 to be clear. I have never had an issue like I have with this laptop that I paid well over £1000 pounds for like Medion. People on this site keep telling me its called something that is not even on the sticker. My laptop says it is an Erazer P17815, yet people have told me its not called that. The programs that you provide for this computer in the sense of drivers is one of the worst I have ever seen, there is no updates ever, and the assistant you provide does not even work. I wont ever be buying a medion laptop ever again, as it should never be causing these many issues, like it has. Let me list the issues. 1: Laptop does not boot straight away like the LED light wont come on, so I am worried that if I reset it and reinstall windows how, is that going to work if the backlight wont come on straight away? 2: The fans making a horrific noise and I can not open the back. 3: The keyboard letter o has stopped working and then it stops the 5 working. 4: The Keyboard trouble shooter is missing. Windows the program is not the issue it is the components and who ever made this laptop. Poor and the worst laptop make I have ever brought in my life. If I was going to get it fixed, do you collect it?

hennis · ‎16.02.2025

Hi Luke. I bought it from Laptops Direct but wish i had not. It as been nothing but awful. MSN- 30028173 MD - 61747

hennis · ‎03.09.2024

Get ready for this so I can tell you all the issues since I brought this make of laptop, and I know enough about computers normally. My computer fans making a odd noise and the bios date says 2019. I know about fan control and have it installed, it is not that at all. I have never brought a laptop from a company that has had so many issues. My other laptops years older and does not make this kind of noise. Every place I have read on Medion, you have people complaining about the fan noise and issues on every model? What do I do about the bios and why is there nothing on this site to allow you to update it? I also explained that the backlight does not come on straight away when you power up, so doing updates is a nightmare, and means that there is no light when you hit restart computer so a BLACK screen. Then if you leave it all of a sudden it comes on. It can take over an hour to come back on, sometimes 5 mins. MY POINT IS IT SHOULD NOT DO THIS. My Median laptops not even 3 years old, and it has been full of problems from the first weeks I brought it. You look for the Erazer laptop p17815 model online and the P17815 model is no where, it does not exists online, even under the name Clevo. Someone told me on this site, the actual make of my laptop is a Clevo something, even though written on my laptops body it clearly says it is called an Erazer gaming laptop P17815 which may make you think that is the name of your laptop, but no its a CLEVO something?? The name Clevo is not even written in the official manual for this model you download from this site? I was looking at prices of fans for my laptop, and then you come on this site for updates and all they have in program are drivers and a manual. The site wont even find the name of the laptop printed on the computer when I type first name Erazer, I have to type P17815, then it gives me two laptops from the UK that look the same, and fails to tell you what the difference is from the 2 laptops it shows you, so unhelpful. Why does this site not support my model especially things like bios updates? Just opening this make of laptop you need to go and study at University for 3 years. I have not been able to open it at all and the instructions I was sent are insanely hard to understand on how to open it. A laptop should have a few screws to remove, and a clip and it should be able to easily be opened, but not this laptop, OH NO it is a nightmare. WHAT ARE YOUR TRYING TO PULL HERE MEDION ON THIS MODEL, HONESTLY? Anyone reading this do not ever buy this make of laptop, it is from Hell and will make your life a misery and give you nothing but problems. IF YOU HAVE ANY IDEAS ABOUT THE BIOS AND NOISE REACH OUT, BUT AS YOU CAN READ I AM NOT HAPPY WITH THE OPTIONS OF HELP THIS SITE OFFERS, THE PEOPLE WHO RESPOND ARE GREAT HERE, I AM TALKING ABOUT THE ONSITE HELP OPTIONS LIKE. FILES YOU CAN DOWNLOAD. NOTHING FOR MY MODEL WHICH IS RECENT. ALL OLD TOSH, WITH NO NEW UPDATES.

hennis · ‎19.05.2024

Hey there. Thanks for the reply. How can I reinstall windows if I can not see the screen on a restart, I have not done this for that reason. As I mentioned today I put windows 11 on, so there is a new version of windows but a black screen when I hit restart, then after leaving the laptop off for a while, the light comes back on?? I would love to know if there is a way to reinstall the functions on the laptop. I read some where Powershell? This is the problem from the user manual. <The screen is black. • This fault can have various causes: −− The operating light (on/off switch) does not light up and the Notebook is in hibernation.> Let me know when you can? Have a good night.

hennis · ‎19.05.2024

Sorry for the late reply, and I appreciate your time. I have been a little worried to do this, as I've never been in a laptop, I always had desktop computers, so building up to doing it still. The guitar plectrum is a good tip, so will buy one. Thanks for the response.

hennis · ‎19.05.2024

Hey there, Does anyone have any clue why when I restart my Eraser P17815 the back light does not seem to come on? A moderator from this site said its a Clevo NH70RD It is really annoying as when the computers doing updates it wont restart. I have to leave the computer about 5 to 10 mins, and then the backlight comes back on. I've never known any laptop to do this. Too explain in a bit more details, it tries to restart, but just goes to a black screen, like the lights not coming on? I have just updated to Windows 11, and hoped that this would sort out the restart issue and black screen, but it does the same thing, so for me this has to be something to do with the functionality setting on the laptop. The screen is not broken, as I am on the laptop right now typing this message post. Any help on how to reset this would be amazing, Thanks. 🙂

hennis · ‎01.04.2024

Thanks for replying. It says to remove a memory card, what on earth does this mean, is there a screw there? All i want to do it clean the fan and make sure it is not touching anything inside the computer, and there is a graphic card with fans on to? Why did you send 3 download links, instead of one? Why does no part of this site tell me what computer I have. You have just told me its some "Clevo" when all I have ever been told is it is an "Erazer Notebook P17815." Surely this site should of told me what the laptop I have under its official name?? I've never even seen that manual you sent in my life. Why on earth would this not be in the box or on the site when I type in my MSN number? --------------------------------- Issue 2 - I have also had this other issue where my computer will not restart, the screen goes black and I have to leave it off for about 5 mins, then the screen will light up again, its like the screen goes into hibernation when I restart. Any ideas why it is doing this? It has been driving me nuts, I've never had a laptop which does this? So you know I have tried the function key to light up the screen again and it does nothing. There is nothing going on in windows to tell it to hibernate, so this is to do with the computer? --------------------------------- Issue 3 - There is no Bios updates and barely any of the drivers on this site I need, so where do I get these to please? --------------------------------- Final words - It seems I need to go to University to study a degree to be able to get into this computer. A laptop should be as easy as possible to get into to keep clean and keep healthy, and this one has been made so complex. Appreciate your help, but yeah this site should be doing a lot more to instruct people on their laptops. It has an extremely poor guide, and its not a great consumer base service for my laptop. I've had to write in a forum to get the answer.

hennis · ‎31.03.2024

This company has made all laptops impossible to get into, which is strange as cleaning your fans and changing the ram is part of having a computer. I have the same issue on my computer with no instructions any where. Last time I buy a medion laptop.

hennis · ‎31.03.2024

Hi, Technical Support Teams. So I have looked online and it seems that the Erazer gaming laptop P17815 out of all Medion computers has very few tutorials, help updates, and even on this site. There is nothing really and not a single video or information online about how you get into one to change ram, or clean a fan??? My computer is making a weird noise every now and then, and I strongly believe the fans needs cleaning and I need to make sure nothing is hitting the fan, so I need to get into my laptop. I have undone all the back screws but I am not sure how you open it. Its impossible? What am I meant to do here, as it get confusing when some places on here are telling me on another the P15 laptop, that you need to unscrew 3 other screws where the battery is, but these are really hard to turn and wont come out. Why would you make a laptop that is impossible to open from home so you can clean it, which is a fundamental requirement on all computers???? Please send instructions how I can clean my fan and open it, as its not worth spending money to clean just a fan? Note: How to open the back of the Erazer P17815 is not in any manuals? So please dont send me that as an answer as I have searched for days on how to open this computer. My MSN number is 30028173. Thanks, PS: Please do not email me in German I am English and signed up as English but was welcomed in German.

Date Registered	‎31.03.2024 17:33
Date Last Visited	‎08.09.2025 05:05
Total Messages Posted	12

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