Hi @S_G ,
thanks for the information that helps us to specify the laptop,whichis a ERAZER Deputy P25 (MD 62304). First thing you can do is to run the MEDION Service App, which can be donloaded here: To open up a potentialservice case I suppose you´llhave to get in contact with your distributor(Amazon).
We surely can continue the discussion in english language,which is no big challange.
Another hint: To mention a community user so that they are notified when you reply, write an @ sign in front of their name (e.g. @Major_Tom)
Cheers
Major ToM
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