Over Quartelli

Hi @Fishtown Thank you so much for your response as it has really helped a lot.   The fan I was wrongly advised to purchase by Medion Customer Services which has already cost me £35 was No 11 on that diagram because it's the only one they have available.....Even though I sent them pictures of the fan I required they still advised me incorrectly and basically said "That's all we have to offer you" 😞    ... Meer weergeven

I'm having the same issue, The customer service from Medion is atrocious and they are practically telling me that the £1200 laptop I purchased 3 years ago is worthless because the fan under the copper cooling system has broken and they don't sell them, so I can replace it myself.  A manufacturer that doesn't have spares to sell is ridiculous so I'll be taking this further because it doesn't follow the right to repair model.  I'm sure their next option will be to advise me to send it to them for repair but if they don't have any spare fans to fit then what is the point?! If anyone knows where I can buy a replacement fan for the P15805 - MD61593 (not the one I have already been incorrectly advised to buy by customer services, even after sending them pictures of the one I needed at a cost of £35) then please can you let me know, because Medion really don't have a clue.....or seem to care very much either. ... Meer weergeven