About rayalco

Just an update.. I got the shut down on the original hard drive so problem is not solved.   I also had the 500GB WD drive replaced under warranty. I put that in and was installing windows and go the shur down again... so its not the harddrive     ... View more

Hi guys.  I have an update but still no solution   I had replaced the original SSD with a 500GB WD Black NVME drive about 1 year ago. I ran the WD supplied diagnostics on the WD drive and it said 100% healthy so I didnt think this was the problem BUT for the sake of clarity, I tested this.  What I did was to remove the WD drive and put back in the orginal 128GB drive that the unit shipped with.  I had kept it in a drawer completely unchanged so it was still booting windows 10.and had no updates or anything on it.   I ran the PC and the fault did not come back.  I tried diffrent games and scenarios.  I thought then I had a faulty WD drive.. with a physical fault. I returned the WD under warranty and expect a new one any day.   However, 128GB is not enough for me so I ordered a new crucial p3 Plus 1TB drive   I cloned the 500GB WD drive to the new Crucial 1TB drive and put it back in the machine thinking all was well.     However.. the fault is still there.  Even under everyday use the computer just randomly shuts down.. complete power off.   So the fault must lie in the operating system that was cloned from the WD not a phyisical fault.  But what kind of OS fault casues a complete power off without any kind of warning.   Any suggestions appreciated.         ... View more

Thanks Daddle.. I dont see an update anywhere on the Medion main page for this.  Do you know if .115 is the latest   And, many thanks for all the suggestions of help.  You guys are very generous with your expertise   ... View more

just an update, BIOS version is 360H4WOX.115 x64 ... View more

Thanks Daddle   I will start working through that.  I have done the memory already but couldnt do the gpu as i dont have another and as you say there is no onboard graphics.   apart from Steam games I havent found a repeatable way to definitively trigger the fault so it could be tricky hunting   Ray ... View more