Over peacalmer

Hi, On 25th August 2021 I bought a Medion Erazer P10 (md61876) - Intel Core i5 & Nvidia GTX 1660Ti 15.6" graphics card - for my daughter to use at 6th form college. She's been using it in term time since September 2021.   Around December the fan nearest the power socket (the fan in the top-left of the two interior pics in Guide: Your overheating Deputy P10 thread) started making a horrible noise. I know what the problem is - when that fan spins it wobbles suggesting either the bearings are worn out or it's being fouled by its own casing. The laptop shouldn't be having a fan problem this early into its life - the MTBF for a half-decent CPU/GPU fan should exceed 30,000 hours and we're talking about a lot less than 12,500 hours of use.   I bought it "open box" from a major retailer, so their RMA warranty was 12 months only - by then she'd had it for 16 months so I contacted Medion on 2nd January. Three weeks on, all I've had back is the auto-reply message:   **********This is an automated response********** This is an automated response to your email. We find that most of the enquiries we receive are answered by the responses below. Please take a moment to read through these solutions. If they do not resolve your question or problems, please reply to this email and we will process your query as soon as possible. **********This is an automated response**********  On the off chance I'm missing something really obvious (having read https://www.medion.com/gb/service/warranty), does Medion provide a 2 year warranty for open-box laptops, is the laptop covered if I've taken the lid off purely to check the fan spins properly and isn't clogged up (without touching anything else), and if the warranty has expired/been invalidated how much would it cost to send it in for repair? A quick scour of the internet suggests there are some repair centres around the UK that can sort the problem out, but the problem is none of them are anywhere near me as far as I can tell.   ... Meer weergeven