Yesterday i manage to contact the service provider for medion in Romania , as i was advice from the international service https://www.medion.com/gb/service/international?int_country=ro Depanero SRL , and they refuse to receive my laptop for service because they said that when they enter the serial number of my laptop , they could not enter it on the medion servers and they do not want to repair the bios under the international guarantee and even i ask them to do it loosing the guarantee they still refuse to even have a look of my laptop. I am back home in Romania and i can not send it to repair in Austria or Germany because the transport will cost more than the price of the laptop . This is unacceptable from a service provider which is provided by the Medion support , and i contacted already the authority in order to ask for a full refoud for any extra cost for fixing the bios of this laptop , because i need to find another service for writing the bios which they will do it without taking in consideration the guarantee of the product . I am very dissapointed for the fact that it is very difficult to find a service for this type of product and the support by any type ( phone or email ) it is very hard to find it. Thank you in advance for your help , but so far i bought a 499 euro laptop which is a piece of plastic without any use .
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